Patient Handover Process Problems between Emergency Medical Service Personnel and Emergency Department Nurses
Journal Title: مجله طب اورژانس ایران - Year 2017, Vol 4, Issue 1
Abstract
Introduction: Patient handover is one of the safety threatening processes in caring forcritical patients, deficiencies in which can be the initiator of future problems for the patient. The present study aimed to determine the problems existing in patient handoverprocess between emergency medical service (EMS) technicians and nursing staff ofemergency department (ED) in university affiliated health centers in Khuzestan province,Iran. Methods: In the present cross-sectional study, initially, the researcher prepared 2separate questionnaires for evaluating the existing problems regarding giving andreceiving the patient. After confirming their validity and reliability, the questionnaireswere given to 100 EMS technicians of Khuzestan province, Iran, and 101 ED nurses ofteaching hospitals in Khuzestan province, Iran, who were randomly selected. The resulting data were then analyzed. Results: Based on the obtained findings, 100% of the participants in big and intermediate cities had a high level of problems in the protocol ofgiving patients and 92.9% of those who were enrolled had a high level of problems regarding receiving patients. Conclusion: Based on the results of the current study, the most common problem in patient handover was lack of knowledge among the personnelof both groups regarding the existing protocols in this area. Another considerable pointwas presence of interpersonal communication problems in both groups.
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