Patient Satisfaction with an Interprofessional Approach to Wound Care in Qatar
Journal Title: Public Health – Open Journal - Year 2017, Vol 2, Issue 2
Abstract
Background: Patient satisfaction with healthcare services is an important indicator of the patients’ confidence in the healthcare system and a significant indicator of the quality of healthcare services delivered. This study assessed the level of patient satisfaction with wound care service delivery at the Hamad General Hospital (HGH) Outpatient Wound Clinic in Doha, Qatar. Methods: To complete this research a cross-sectional study design was conducted to survey patients who received wound care services from an interprofessional team at the HGH in Doha, Qatar from January 2015 to February 2016. Through this data collection method these patients’ opinions on the services they received through the interprofessional approach were solicited. A total of 81 respondents completed a client satisfaction questionnaire (CSQ-8),1 modified to include questions on socio-demographic characteristics. Data collection was completed from December 2015 to March 2016. Results: Overall, results from this study showed that patients were generally satisfied with wound care services delivered by an interprofessional team, as assessed by the CSQ-8. The results revealed favorable ratings of patient satisfaction ranging from 67.9% to 90.1%. Conclusions: Overall, study findings show that patients were mostly satisfied with wound care services and can be improved. A comparison of mean satisfaction scores by subgroups revealed no significant differences worth reporting.
Authors and Affiliations
Shaikha Ali Al-Qahtani
Keywords
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- EP ID EP554238
- DOI 10.17140/PHOJ-2-120
- Views 160
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