Patient Satisfaction with Dental Services and Associated Factors in a Saudi Dental Institution
Journal Title: Journal of Clinical and Diagnostic Research - Year 2018, Vol 12, Issue 12
Abstract
ABSTRACT Introduction: Patient satisfaction is associated with improved compliance and better health outcomes. However, the factors related to patient satisfaction are not fully understood. Aim: To evaluate patient satisfaction and the associated factors with facilities, services, and treatment received at a dental institution in Saudi Arabia. Materials and Methods: This cross-sectional study involved a convenience sample of male and female patients who visited a dental college in Dammam, Saudi Arabia. A questionnaire was designed using a five-point Likert scale to assess patient satisfaction. The instrument was piloted before its administration to study participants. Mann–Whitney U test was performed for statistical analysis. Results: The response rate was 81.9% as 262 out of 320 patients returned the questionnaire. The mean age of the patients was 34.7 years (SD±12.5). More males (65.3%) than females (34.7%) participated in the study. The highest mean score of patient satisfaction was reported for dental treatment (4.38), followed by facilities (4.34) and then appointments (4.27). Less educated patients (school education) than those with bachelor/master's degree were more satisfied with appointments (p=0.024), facilities (p=0.024), and treatment (p=0.016). Similarly, subjects aged 41-74 years demonstrated more satisfaction with facilities (p=0.001), and treatment (p=0.02) than those aged 17-40 years. However, gender, ethnicity, and monthly income were not significantly associated with patient satisfaction. Good quality of treatment was the main reason for visiting the institution. Conclusion: Most of the patients were satisfied with the dental services. Education and age of the patients were significantly associated with their satisfaction.
Authors and Affiliations
Abdulrahman A Balhaddad, Ahmad Alshammari, Ahmed Alqadi, Muhammad Ashraf Nazir
Keywords
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- EP ID EP526540
- DOI 10.7860/JCDR/2018/38358.12399
- Views 67
- Downloads 0
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