Patient’s Satisfaction and Barrier to Seek Services from the Nurses in a Tertiary Level Hospital
Journal Title: American Journal of Environmental Economics - Year 2022, Vol 1, Issue 1
Abstract
This Quantitative study was conducted among the patients of BIRDEM, Dhaka. The study's goal was to determine user expectations, client satisfaction levels, and the quality of health care supplied in a tertiary level hospital in Bangladesh. A total of 100 respondents were chosen by systematic random sampling and interviewed. The study's findings suggest that client happiness is influenced by providers' behavior, particularly respect and politeness. A reduction in waiting time (on average to 30 min) was more important to clients than a prolongation of the quite short consultation time (on average 2 min, 22 sec), with 75% of clients being satisfied. patients spend 10 minutes or less than that for checkup. Delays in service may be acceptable due to the high volume of patients, existing facilities, and the large number of service providers. Overpopulation at the healthcare facility was named as the cause by 29.8% of respondents, while lack of trained manpower and doctors were named as the causes by 22.5 percent and 19.7 percent, respectively. Finally, the study suggests that boosting resources, as well as effective supervision and monitoring, could help enhance the hospital's service quality.
Authors and Affiliations
Shurjomukhi Das Noni Bagchi
Keywords
Related Articles
- EP ID EP721212
- DOI https://doi.org/10.54536/ajmri.v1i1.140
- Views 72
- Downloads 0
Tensegriture: Integrating Tensile Integrity into Furniture to Reduce Earthquake Damage
Few furniture designs are built around the concept of withstanding earthquakes. This capstone project aims to integrate tensegrity into furniture to replicate the earthquake safety measures used on larger scales with sei...
A Study of Customer Satisfaction Towards E-Wallet Payment System in Bangladesh
Payment systems have been enormously switched out by introducing a new dimension in fintech where e-wallets can be used in conjunction with mobile payment. The severe competition of e-wallet services has forced providers...
Analysis of the Effects of Economic Growth and Population Toward Beef Cattle Farmers’ Welfare in Subang Regency, Indonesia
Businesses in the livestock sector which are part of the agricultural business sector are very vulnerable to economic and social impacts. Price fluctuations and currency exchange rates will be felt by breeders, as well a...
A Review of Factors Affecting and Impacting Recycling Intentions and Behaviors in Students
The current challenges of global environmental deterioration have been one of the forefront factors that require urgency in mitigation. Global environmental deterioration has a direct impact on the global warming phenome...
Availability of Technological Learning Applications and Tools, Science Teachers’ Levels of Use of Online Teaching, and Their Stages of Concerns
Using descriptive-correlational research design, this study determined the relationship between the availability of technological learning applications and tools, and science teachers’ levels of use of online teaching, a...