Patients’ Satisfaction towards Outpatient Department Services: Tool for Quality Improvement
Journal Title: Scholars Journal of Arts, Humanities and Social Sciences - Year 2017, Vol 5, Issue 11
Abstract
Patient satisfaction is increasingly becoming the focus of research and evaluation of medical treatments, services, and interventions. The aim of the current study is to assess patients’ satisfaction towards outpatient department services received at a PUBLIC HOSPITAL in Saudi Arabia. It was hypothesized that patients are less satisfied with certain issues related to the services provided to them. A descriptive cross-sectional survey was conducted among patients attending the outpatient department. The study was conducted in a PUBLIC HOSPITAL in Saudi Arabia in 2015-2016. Patients were requested to fill the Outpatient Department Patients’ Satisfaction questionnaire. Different services were assessed and each item was scored on a 5- point Likert-like scale. The necessary approval for carrying out this study was requested from the PUBLIC HOSPITAL Authority. Data was analysed using SPSS version 17. The study included 436 patients including both gender. The overall patients’ satisfaction was medium and mean satisfaction score ranged between 2.41-2.94. The highest percentage of dissatisfaction documented was the length of time waiting to be examined by physicians (58%) as well as the discomfort of the waiting area. The overall satisfaction with the reception and services provided was 50.4%. Gender and social class did not affect patients’ satisfaction whereas age and educational level affected satisfaction with outpatient department. Keywords: Satisfaction, Patients, Outpatient department, Quality, Saudi Arabia.
Authors and Affiliations
Ahlam B. El Shikieri, Faten Abdelghani Soliman, Nasser Awad Al Harthy
Keywords
Related Articles
- EP ID EP381176
- DOI -
- Views 77
- Downloads 0
Managerial Effectiveness of Administrators and Job Motivation among Faculty in State Higher Education Institutions (HEIs) in the Philippines
Generally, the study aimed to determine the level of managerial effectiveness of administrators particularly; deans, department and program heads, and job motivation of the faculty of the HEIs in Region XII Philippines....
Regional conflicts; Intervention and Resolution: The United States– Libya Example
United States intervention in regional conflicts under the auspices of the United Nations is most times deemed to be undertaken for humanitarian reasons – checking human rights abuses, strengthening democratic experiment...
Child Artisans in Unorganised Hand Embroidery Industry: A Study in South Bengal, India
Child labour in India is one of the most confronting issues. In spite of growing awareness and concern for this present day’s problem, number of children working in unorganised sector is not negligible at all. Hand embro...
The Church and the Politics: The Role of the Catholic Owned Magazine Moto in Zimbabwe
The political developments in Zimbabwe cannot be told without mentioning the role played by Moto Magazine, a catholic church-owned magazine that immensely supported the armed struggle that led to Zimbabwean independence...
Integrated Transport System for Kerman City in Iran - Key Success Factors
Abstract: Transportation is an essential part for all our lives. Providing the same by the authority and availing the service by the people depends upon the capacity to provide and demand by the city in turn the people,...