Patients’ Satisfaction with Health Care Services in Southern Saudi Arabia
Journal Title: The Egyptian Journal of Hospital Medicine - Year 2018, Vol 72, Issue 1
Abstract
<span>Objective: </span><span>To evaluate the level of patients’ satisfaction in primary health care centers and tertiary hospitals in Al</span><span>- Baha, Saudi Arabia.<br /> </span><span>Methods: </span><span>A cross sectional study was carried out during March 2018 using a questionnaire that has combined (outpatient and inpatient) measures to include admitted patients and clinic</span><span>s’ </span><span>attendants. After explaining the study nature and purpose, an individual consent was obtained from all the participants prior to filling the questionnaire. The data were analyzed using a computer program (SPSS, version 21.00).<br /> </span><span>Results: </span><span>303 responses were analyzed, of which (50.8%) were males, (93.1%) were aged from 15 to 45 years, about two thirds (65.3%) were single, (79.9%) were income-satisfied, and the majority (69.6%) has completed or still studying at the university, which indicates a high educational level among our sample. (82.8%) were satisfied </span><span>about nurses’ treatment, (90.1%) were satisfied about doctors’ treatment, and </span><span>around (79.6%) were satisfied about the cleanliness, quietness, and design of the facility.<br /> </span><span>Conclusion:</span><span>The satisfaction among our sample is considered high and indicates a good care provided by health facilities in Al-Baha region, Saudi Arabia. Male gender and higher educational level were associated with higher levels of satisfaction. The least satisfactory factor was regarding communication; therefore, we recommend implanting programs concerning communication skills for health care providers.<br /> </span>
Authors and Affiliations
Eman Helal
Keywords
Related Articles
- EP ID EP584051
- DOI -
- Views 83
- Downloads 0
Misuse of Antibiotics Therapy in General Population of Saudi Arabia
<strong>Background:</strong> The misuse of antibiotic treatment is an important cause of emerging bacterial resistance. Taking antibiotics without prescription through self-medication, friends or relative opinions, or ph...
Rectosigmoid Adenocarcinoma That is Synchronous with an Anal Fistula (Case Report) in Saudi Arabia
Rectosigmoid mucinous adenocarcinoma that is Synchronous with an anal fistula is a very rare condition thus its diagnosis and management are challenging. Here, we showed the diagnosis and management of a single case for...
Role of Diffusion Weighted MRI in Grading of Endometrial Carcinoma
<strong>Background: </strong>Recent developments in diagnostic imaging techniques have magnified the role and potential of MRI in female pelvic imaging. Functional imaging by means of diffusion weighted magnetic resonanc...
Knowledge and Attitude Practice (KAP) of Rickets Disease among Mothers in KSA
<span>Background: </span><span>Rickets is one of the emerging diseases around the world and its records have been frequently increased among Saudi children.<br /> </span><span>Objective: </span><span>Our aim of the study...
Comparative Study between "Onlay" Versus "Retrorectus" Hernioplasty in Management of Uncomplicated Venteral Hernias
<strong>Background: </strong>Hernias of the anterior abdominal wall, or ventral hernias have a various types that can be categorized into either congenital or acquired, also can be categorized according to various locati...