Patients’ Satisfaction with Health Care Services in Southern Saudi Arabia
Journal Title: The Egyptian Journal of Hospital Medicine - Year 2018, Vol 72, Issue 1
Abstract
<span>Objective: </span><span>To evaluate the level of patients’ satisfaction in primary health care centers and tertiary hospitals in Al</span><span>- Baha, Saudi Arabia.<br /> </span><span>Methods: </span><span>A cross sectional study was carried out during March 2018 using a questionnaire that has combined (outpatient and inpatient) measures to include admitted patients and clinic</span><span>s’ </span><span>attendants. After explaining the study nature and purpose, an individual consent was obtained from all the participants prior to filling the questionnaire. The data were analyzed using a computer program (SPSS, version 21.00).<br /> </span><span>Results: </span><span>303 responses were analyzed, of which (50.8%) were males, (93.1%) were aged from 15 to 45 years, about two thirds (65.3%) were single, (79.9%) were income-satisfied, and the majority (69.6%) has completed or still studying at the university, which indicates a high educational level among our sample. (82.8%) were satisfied </span><span>about nurses’ treatment, (90.1%) were satisfied about doctors’ treatment, and </span><span>around (79.6%) were satisfied about the cleanliness, quietness, and design of the facility.<br /> </span><span>Conclusion:</span><span>The satisfaction among our sample is considered high and indicates a good care provided by health facilities in Al-Baha region, Saudi Arabia. Male gender and higher educational level were associated with higher levels of satisfaction. The least satisfactory factor was regarding communication; therefore, we recommend implanting programs concerning communication skills for health care providers.<br /> </span>
Authors and Affiliations
Eman Helal
Keywords
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