PERCEIVED SERVICE QUALITY AND STUDENTS' SATISFACTION IN HIGHER EDUCATION: THE INFLUENCE OF TEACHING METHODS
Journal Title: International Journal for Quality Research - Year 2018, Vol 12, Issue 1
Abstract
The main aim of this research was to study the relationship between perceived quality (PQ) and satisfaction in Higher education, and especially to identify if these variables could differ between groups of students exposed to different teaching methods. A quantitative study was conducted at a Portuguese Faculty of Health Sciences, through a survey applied to a final sample of 359 students. Data analysis was performed through a structural equation model, using, for this purpose, the PLS method. Results confirm that PQ is positively related to students' satisfaction in the Higher Education Institutions (HEI) context, and that PQ and satisfaction are significantly different when students are exposed to different teaching approaches. Although there is a substantial body of evidence regarding teaching methods in HEI, to our knowledge there is no reliable prior study that explicitly approached the influence of alternative teaching methods on students' satisfaction and their perception of service quality.
Authors and Affiliations
Eugenia Pedro, Luis Mendes, Luís Lourenço
Keywords
Related Articles
- EP ID EP266430
- DOI 10.18421/IJQR12.01-10
- Views 125
- Downloads 0
SELECTION OF MULTIPLE DEFERRED STATE MDS-1 SAMPLING PLAN FOR GIVEN ACCEPTABLE QUALITY LEVEL AND LIMITING QUALITY LEVEL INVOLVING MINIMUM RISKS USING WEIGHTED POISSON DISTRIBUTION
The selection principles have increased enormously in number since the first acceptance sampling plans were developed almost 80 years ago. The majority of these principles are characterized by the fact that they look upo...
PARAMETERS WHICH INFLUENCE EMPLOYEE SATISFACTION IN PUBLIC SECTOR IN THE REPUBLIC OF CROATIA
Employees are one of key factors of success of a company and as such represent the most important resource of every organisation. In order to efficiently and effectively complete the tasks assigned to them, employees nee...
REDUCING PROCESS VARIABILITY BY USING DMAIC MODEL: A CASE STUDY IN BANGLADESH
Now-a-day's many leading manufacturing industry have started to practice Six Sigma and Lean manufacturing concepts to boost up their productivity as well as quality of products. In this paper, the Six Sigma approach has...
SITE SELECTION OF DESALINATION PLANT IN LIBYA BY USING COMBINATIVE DISTANCE-BASED ASSESSMENT (CODAS) METHOD
Libya is one of the arid regions of the world, and it is facing a serious water supply shortage due to the increase in both population and water consumption in various sectors. Ground water is the main source of water in...
THE EFFECT OF TQM PRACTICES ON TECHNOLOGICAL INNOVATION CAPABILITIES: APPLYING ON MALAYSIAN MANUFACTURING SECTO
The relationship between TQM practices and innovation performance had drawn the attention of several scholars during last decade,however, this relationship still not clear and inconclusive. Therefore, this study is one o...