PerceptionIssues and Challenges of Service Delivery: A Case Study of UMzimkhulu Municipality, In Kwazulu-Natal, South Africa.
Journal Title: IOSR Journal of Humanities and Social Science - Year 2018, Vol 23, Issue 3
Abstract
Service delivery issues have dominated the South African political discourse for a long time. There have been strong negative perceptions by members of the public about the nature of service delivery which many view as unsatisfactory. This motivated this research. The purpose of this research was to determine the perceptions of residents of uMzimkhulu municipality, in KwaZulu-Natal, South Africa regarding service delivery issues. The other focus of the research was on investigating the factors affecting service delivery in this particular municipality. Recommendations for the improvement of service delivery at uMzimkhulu formed one of the purposes of this research. The central finding of this research was that though there are challenges facing many municipalities, there was a strong perception among respondents that the management at uMzimkhulu municipality are exercising tight control of resources, resulting in allocation of scarce resources to priority service delivery projects. Poverty, unemployment and growing population as a result of inward migration were found to be the main challenges bedevilling the uMzimkhulu municipality. In conclusion this research recommended that the municipality should create more investment and employment opportunities in order to alleviate poverty and unemployment so as to capacitate residents to be able to pay for municipality services with the eventual improvement of service delivery.
Authors and Affiliations
Chris Ngcqoyiyaand, Dr Shaun Wilbur Pekeur
Keywords
Related Articles
- EP ID EP418265
- DOI 10.9790/0837-2303077178.
- Views 34
- Downloads 0
Influence of Classroom Environmental Characteristics on PlayBased Activities in Pre- School Curriculum Implementation in Homabay County
Play in Early Childhood Education is paramount in all aspects of growth and development in young children. Play based learning has both developmental and educational benefits. Many children exhibit increased learning dif...
The 73rd Constitution Amendment and Good Governance in West Bengal
On the basis of the 73rd Constitution Amendment Act (1992) Gram Panchayat (GP) has been constitute as a elected local government of the grassroots level people and provide a more accountable, transparent, open, equitable...
Integrating Gamification into the Nigerian Education System: Principles and Fundamental Strategies
This paper presents a critical analysis of gamification as a concept with relevance to the Nigerian educational system. With the changing needs of students today, it is only imperative that new methods of teaching and le...
Tax Payers Attitude And Government Revenue Generation In Delta Central District Of Delta State, Nigeria.
The study examined tax payers attitude and revenue generation in Delta Central Senatorial District of Delta State. The study adopted the descriptive study designed involving the administration of questionnaire to a sampl...
Rape and Violence against Women in Two Al-Jazeera News
This article discusses the position of women as victims of violence in two articles in Al-Jazeera newspaper. The purpose of this research is to explain how Al-Jazeera placed women as victims of violence in the news deliv...