PerceptionIssues and Challenges of Service Delivery: A Case Study of UMzimkhulu Municipality, In Kwazulu-Natal, South Africa.
Journal Title: IOSR Journal of Humanities and Social Science - Year 2018, Vol 23, Issue 3
Abstract
Service delivery issues have dominated the South African political discourse for a long time. There have been strong negative perceptions by members of the public about the nature of service delivery which many view as unsatisfactory. This motivated this research. The purpose of this research was to determine the perceptions of residents of uMzimkhulu municipality, in KwaZulu-Natal, South Africa regarding service delivery issues. The other focus of the research was on investigating the factors affecting service delivery in this particular municipality. Recommendations for the improvement of service delivery at uMzimkhulu formed one of the purposes of this research. The central finding of this research was that though there are challenges facing many municipalities, there was a strong perception among respondents that the management at uMzimkhulu municipality are exercising tight control of resources, resulting in allocation of scarce resources to priority service delivery projects. Poverty, unemployment and growing population as a result of inward migration were found to be the main challenges bedevilling the uMzimkhulu municipality. In conclusion this research recommended that the municipality should create more investment and employment opportunities in order to alleviate poverty and unemployment so as to capacitate residents to be able to pay for municipality services with the eventual improvement of service delivery.
Authors and Affiliations
Chris Ngcqoyiyaand, Dr Shaun Wilbur Pekeur
Keywords
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- EP ID EP418265
- DOI 10.9790/0837-2303077178.
- Views 51
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