Perceptions and expectations of hospital doctors of Attica<br /> regarding the quality of the dental health care services
Journal Title: Αρχεία Ελληνικής Ιατρικής - Year 2004, Vol 21, Issue 5
Abstract
OBJECTIVE The aim of this study was to investigate the perceptions and expectations of hospital doctors of Attica regarding the provided and desired dental care service, and the criteria they set for the choice of dentist. METHOD Two questionnaires, referring to the expectations and the perceptions of dental service, were handed to 203 hospital doctors of Attica. Likert-type scales were used for the evaluation of the characteristics examined. These characteristics have been classified in four qualitative dimensions, regarding assurance, empathy, reliability and responsiveness. RESULTS The doctors’ top priority was adherence to the rules of antisepsis and sterilization. A statistically significant preference was observed for a specialized dentist (P
Authors and Affiliations
M. KOMBOLI-KONTOVAZENITI, A. KARIDIS, D. HATZIGEORGIOU, V. PANIS
Keywords
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