PERCEPTIONS OF STAKEHOLDERS AND NON-CUSTOMERS TOWARDS ACCOUNTABILITIES PRACTICES OF ISLAMIC BANKS: EVIDENCE FROM MULTIPLE CONTEXTS
Journal Title: MSA-Management Sciences Journal (MSA-MSJ) - Year 2023, Vol 2, Issue 2
Abstract
This study aims to determine the perceptions and expectations of stakeholders regarding the Sharia, social, and financial practises of Islamic banks (IBs) and those of non-customers who do not contact with IBs. Using survey questions from samples drawn from 15 different countries, it also intends to build a pyramid of Islamic banks' accountability based on the opinions of the two groups (600 stakeholders and 600 non-customers). The responsibility pyramid for IBs demonstrates that social and financial accountability for the two groups come after Sharia in importance. It also demonstrates that the primary criteria used by stakeholders to choose IBs were financial, social, and then Sharia considerations. Stakeholders who work with IBs are pleased with these banks' business practises. Both of the two clusters think that IBs may be guided by social, financial, and Sharia goals. As far as we know- this is one of the original empirical studies that evaluate the IBs' procedures for stakeholders and non-customers from various contexts. The findings have significant theoretical and practical implications for the community of IBs; investors and regulators.
Authors and Affiliations
Sherif El-Halaby Khaled Hussainey
Keywords
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