Performance Evaluation of Social Security Branchesbyusing BSC and MADM techniques
Journal Title: International Research Journal of Applied and Basic Sciences - Year 2013, Vol 6, Issue 5
Abstract
Today all managers in all organizations, asking better use of resources and capacities are available in different parts. So existence a model in order to provide feedback to improve the performance of the different branches of the organization and management a tool to assess the need for, and reasonable looks very essential. Balanced Scorecard (BSC) is a management technique that helps managers to the organization and activities of growing or declining the organization to review from different angles. Successful implementation of the balanced scorecard approach, using the BSC as a tool for the design and evaluation of performance indicators and appropriate organizational measures within the four perspectives of customer, internal, innovation and financial growth is. The social Security Organization is also interested in the necessary direction, try applying a model for assessing the performance of its subsidiaries in order to improve the performance of appropriate strategies to branches the formulation of. In this research the AHP technique is used and for weighting indicators for ranking the branches of TOPSIS technique has been used.
Authors and Affiliations
Reza Abbasi| M.A. Master of Business Management, Rasht Branch, Islamic Azad University, Rasht, Iran, email: Abasireza65@yahoo.com, FatemehTayebi| M.A. Master of Business Management, Rasht Branch, Islamic Azad University, Rasht, Iran, Eshagh Emami Nasirmahalle| M.A. Master of Business Management, Rasht Branch, Islamic Azad University, Rasht, Iran
Keywords
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