Promoting Flexible Work Arrangements: The Case of Selected Medium-Size BPO Company in Metro Manila
Journal Title: Journal of Economics, Finance and Management Studies - Year 2025, Vol 8, Issue 02
Abstract
This study examined the impact of Flexible work arrangements (FWAs) on employee engagement, retention, productivity, and work-life balance in selected medium-size BPO companies in Metro Manila. A convergent mixed-methods research design was employed, integrating survey responses (n=286) with qualitative interviews. The Job Demands-Resources (JD-R) Model provided the framework to assess FWAs as job resources that mitigate workplace demands and enhance employee well-being. Results showed that hybrid work (M=4.30) and telecommuting (M=4.25) had the most positive effects on engagement, retention (r=0.61), and productivity (B=0.45, p <0.001). Employees with caregiving responsibilities and younger workers reported the highest satisfaction with FWAs. Key benefits included improved well-being (82%) and reduced stress (85%), aligning with previous research on workplace flexibility. However, challenges such as communication barriers (48%) and blurred work-life boundaries (41%) were identified, highlighting the complexities of managing hybrid workforces. This study contributes to the growing literature on FWAs, particularly in high-stress environments like call centers. It underscores the importance of structured implementation, technological support, and tailored policies to maximize FWAs’ effectiveness. Organizations must integrate FWAs as a core strategy for sustainable workforce management. Future research should examine FWAs across multiple industries and cultural contexts to enhance generalizability and inform policymaking in the evolving global labor market.
Authors and Affiliations
Jill V. Arcedera , Leonardo M. Canoy Jr. ,
Keywords
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- EP ID EP759683
- DOI 10.47191/jefms/v8-i2-30
- Views 69
- Downloads 0
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