QUALITY MANAGEMENT IN EDUCATIONAL INSTITUTIONS USING ORGANIZATIONAL MODELS
Journal Title: Східна Європа: економіка, бізнес та управління - Year 2018, Vol 2, Issue 13
Abstract
The article is devoted to the improvement of management processes of educational institution by introduction of quality management system and process management using special information technologies. The process of model creation that includes the tree of aims and indexes, hierarchical business processes model and organizational structure is examined on an example of provision of educational service activity. Mechanisms that ensure the work of the higher educational establishment in accordance with the developed model are considered. The introduction of quality management system will improve the quality of educational services and competitiveness, the management and image of higher educational establishment.
Authors and Affiliations
Y. E. Berezova, A. V. Zelenkov
Keywords
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