Quality of Services in a Tertiary Care Hospital of Northern India: Geriatric Patient Perspective
Journal Title: International Journal of Interdisciplinary and Multidisciplinary Studies (IJIMS) - Year 2014, Vol 1, Issue 5
Abstract
This study was planned with the objectives of studying the bio-social and morbidity pattern of elderly and to assess the quality of medical and non-medical services as perceived by elderly patients along with the health worker-patient relation.A Cross-Sectional Descriptive Study was conducted on elderly patients (>60 years) attending outpatient department of a tertiary hospital and residing in Lucknow. Total 242 subjects were selected from the entry gate of outpatient department. Most common morbidity in this age group is hypertension and eye related morbidity in urban area, while in rural area it was musculoskeletal and eye related morbidity. Elderly from Non Peri-urban area mostly perceived that the services rendered were average while majority of those living in Peri-urban area (51.5%) opined that the services rendered were good. Nearly half (44%) of urban elderly patients rated quality of services as average. While among rural elderly patients 42.6% rated quality of services as poor. However those from peri-urban area, 57.1% rated it as poor. Relation of quality of services of hospital with residence of elderly patients was statistically significant (p <0.05).Among elderly of urban area, most frequent morbidity was hypertension. total elderly patient from urban area one third perceived poor quality of services. While elderly patient of rural areas, majority had felt poor quality of service. About 57.1 percent of elderly patient of non peri-urban area had perceived poor quality of service followed by 28.6 percent of very poor quality of services. While of peri-urban area 40.9 percent had felt average quality of services followed by 34.8 percent with poor quality of services.
Authors and Affiliations
Singh Shivendra, Gupta Abhishek, Manar K Manish, Shukla Pallavi, Chaturvedi Rahul
Keywords
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