Quality standards and its compatibility rating prioritizing: the viewpoint of providers and recipients of hospital services in Iran
Journal Title: Journal of Health Management and Informatics - Year 2016, Vol 3, Issue 3
Abstract
Introduction: Quality of health services is the rate of achievement to the most desirable resultants of health, so that provided services are effective, efficient, and affordable. Thus, quality evaluation can be an important source of information for recognition of problems and favorable plans in provision of treatment services. Method: In this cross-sectional study, criteria of quality in hospital services and the compatibility rate from viewpoint of providers and recipients of services in Iran were studied using simple random sampling method in 4 provinces of country among 1485 people. Data were gathered using a designed questionnaire; criteria of quality in views of providers and recipients of services in six dimensions were studied. The data were analyzed using SPSSW-20 software. In order to analyze the information, descriptive tests and to determine the compatibility rate between the two groups, Chi-square test were used at a significance level of 0.05. Results:Based on the results of this research, most percentage of accordance between the two groups of providers and recipients of services was in “Human Resources” dimension and in 1st priority (“Knowledge and specialty and skills of physicians and nurses and other people involved in patient care” criterion) with a frequency of 76.3 and 73.1 percent. Among the six studied dimensions, compatibility rate between the two groups, in “Access to Service and Care”, “Respecting Values and Emotional Support”, and “Management and Coordination of Care System” dimensions was significant (P<0.001). Conclusion: Quality evaluation is an important source of information for recognition of problems and favorable plans in provision of effective health services. Therefore, recognition of different views of beneficiary groups and specially attempts to make perceptions of providers and recipients closer in the context of quality criteria are essential.
Authors and Affiliations
Rafat Mohebbifar, Fariba Zahedifar, Elnaz Ghanati, Mohammad Zakaria Kiaei, Omid Khosravizadeh
Keywords
Related Articles
- EP ID EP306833
- DOI -
- Views 31
- Downloads 0
Inequality in the Distribution of Physicians in the South of Iran
Introduction: The estimated human resources needed in the health care sector, especially physicians, have been discussed over the years. Supplying the targeted medical human resources is the key to improvement of health...
Real-data comparison of data mining methods in prediction of coronary artery disease in Iran
Introduction: Cardiovascular diseases are currently of broad prevalence and constitute one of the major causes of mortality in different societies. Angiography is one of the most accurate methods to diagnose heart diseas...
An Analysis of Gene Expression Variations in Lymphoma, Using a Fuzzy Classification Model
Introduction: Cancer is a major cause of mortality in the modern world, and one of the most important health problems in societies. During recent years, research on cancer as a system biology disease is focused on molecu...
Assessment of private hospital portals: A conceptual model
Introduction: Hospital portals, as the first virtual entry, play an important role in connecting people with hospital and also presenting hospital virtual services. The main purpose of this article was to suggest a conce...
The Relationship between Antecedents and Processes of Unlearning and Organizational Innovation among Hamedan Teaching Hospitals
Introduction: Hospitals should provide necessary conditions for the renewal of knowledge, skill and attitude through unlearning. Thus, the present study aimed to determine the relationship between antecedents and process...