Rejuvenating Business Licensing Process in State Government Agencies through Business Process Reengineering (BPR)
Journal Title: International Journal of Management Sciences - Year 2013, Vol 1, Issue 3
Abstract
Business Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes to achieve drastic improvements in a particular organization. Reengineering identifies, analyzes, and redesigns an organization's core business processes with the aim of achieving dramatic improvements in critical performance measures, such as cost, quality, service, and speed. The objective of this study is to understand the application flow and process used by state government agencies in issuing business license. 12 government agencies participated in a BPR workshopsession in one of the states in Malaysia. During the session, 17 business licensing processes were reengineered with an effective range of improvement ranging from 10 to 98% improvement. For the purpose of this paper, only one licensing process of a state government agency was selected as a case study to illustrate the methodologyin-depth. Finding shows that by applying proper BPR techniques, the business application process in state government agencies can be significantly improved.
Authors and Affiliations
UmmiSalwa Ahmad Bustamam, Syadiyah Abdul Shukor, ZainalAbidin Mohamed, Muhammad Ridhwan Ab. Aziz
Keywords
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