RODUCTIVITY MANAGEMENT IN HEALTHCARE INSTITUTIONS: EXAMPLE OF PHARMACY
Journal Title: Sağlık Hizmetlerinde Kuram ve Uygulama Dergisi - Year 2021, Vol 1, Issue 2
Abstract
The role of productivity in enhancing national prosperity is recognized by all today. However, some health institutions cannot use both human and capital resources effectively and efficiently. In order to increase efficiency, rapidly changing internal and external factors should be taken into account and the capacity of the health organization should be planned to keep up with changes. Measurement of the productivity or the performance of any size, is an indispensable part of any efficiency improvement efforts. The reason for this, “the only thing that can be measured can be managed” is the truth. In this study, the legal dimension of pharmacists, who are one of the healthcare service providers, was examined, and productivity measurements were made using Data Envelopment Analysis (DEA) method of three pharmacy branches. Productivity measurement for input variables as the number of personnel, space and annual rental costs, output is determined as the number of customers and incremental revenue. Then, the input and output amounts that will make the ineffective decision-making unit efficient are determined.
Authors and Affiliations
Serkan PARILDAR, Orhan PARILDAR, Burak AYDOĞDU
Keywords
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