Role of customer service at rail stations in raising customer satisfaction with transportation services
Journal Title: Technika Transportu Szynowego - Year 2017, Vol 282, Issue 9
Abstract
The authors discuss the problem of customer service at the rail sta tion buildings and its influence on the customer satisfaction. The authors define the idea and role of customer service. They indicate the necessity to innovatively approach the construction of modern station buildings and the need to implement innovative solutions directed at functionality and economy in order to improve the customer service. To support their theses, the authors present customer satisfaction survey results. They also present the customer service policy and the role of quality standards of services provided at station buildings. The conclusions indicate trends in macro-environment and the role of relations in developing customer satisfaction.
Authors and Affiliations
Mirosław Antonowicz, Marek Chrzanowski, Krzysztof Molęda, Tomasz Moś
Keywords
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- EP ID EP270918
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