Role of customer service at rail stations in raising customer satisfaction with transportation services
Journal Title: Technika Transportu Szynowego - Year 2017, Vol 282, Issue 9
Abstract
The authors discuss the problem of customer service at the rail sta tion buildings and its influence on the customer satisfaction. The authors define the idea and role of customer service. They indicate the necessity to innovatively approach the construction of modern station buildings and the need to implement innovative solutions directed at functionality and economy in order to improve the customer service. To support their theses, the authors present customer satisfaction survey results. They also present the customer service policy and the role of quality standards of services provided at station buildings. The conclusions indicate trends in macro-environment and the role of relations in developing customer satisfaction.
Authors and Affiliations
Mirosław Antonowicz, Marek Chrzanowski, Krzysztof Molęda, Tomasz Moś
Keywords
Related Articles
- EP ID EP270918
- DOI -
- Views 24
- Downloads 0
Tabor kolejowy dla obsługi portów lotniczych
Istotnym problemem w zakresie obsługi logistycznej lotnisk jest zapewnienie efektywnego transportu pasażerów. Porty lotnicze są miejscami dużej koncentracji dróg transportowych służących ich obsłudze. Ich odpowiednie roz...
Prognoza popytu na rynku kolejowych przewozów pasażerskich w Unii Europejskiej
This article analyzes the size of effective demand on the passenger transport market in the European Union, with particular emphasis on high-speed rail transport on the basis of annual statistics published by Eurostat. I...
Zespoły Flirt serii EPM kolei białoruskich BC
BC after purchasing the Flirt emus 4- and 5-piece multiple unit, designed for handling agglomeration and local traffic, decided to purchase 7-piece multiple unit intended for IC class service. Despite the higher price of...
Analiza potoków pasażerskich komunikacji miejskiej na trasie przebiegającej wzdłuż linii kolejowej nr 406 na odcinku Szczecin Główny–Police
The article presents an analysis of public transport passenger flows on Szczecin–Police route. The purpose of the analysis was to justify the resumption of rail passenger services on the Szczecin–Police route. Due to the...
Gazowe urządzenie naprężające z systemem antykradzieżowym
Overhead catenary is a no-reserve part of the railway infrastructure, which provides electricity to the traction vehicles. Its parameters must ensure proper electrical contact of contact wires with the pantograph. One of...