Scale of Health-Based Relationship Quality (H-Rq): Development, Validity, and Reliability
Journal Title: International Journal of Medical Research & Health Sciences (IJMRHS) - Year 2017, Vol 6, Issue 5
Abstract
The aim of this study is to develop a measurement scale of health-based relationship quality (H-RQ) for doctorpatient-based services in Turkey. Four steps in the scale development procedure were applied: developing initial statements, administrating purifying measures, data collection, and evaluating the validity and reliability of the scale. The data were collected from a convenience sample (1179) of patients at private hospitals (746) and the largest dental hospital (433) owned by the state in Eskisehir, Turkey. Both exploratory factor analysis (EFA) and confrmatory factor analysis (CFA) were used to test validity and reliability of the scale. The results of EFA and CFA indicated the satisfactory ft values about validity and reliability. The results of the study revealed six dimensions, which are: ‘satisfaction’, ‘recognition and affnity’, ‘informing’, ‘emphatic customization’, ‘trust, and ‘reciprocity’. The study has signifcant implications as to how well dentists and health managers design relationship strategies.
Authors and Affiliations
Metin Argan| Department of Sport Management, Sport Science Faculty, Anadolu University, Eskisehir, Turkey, Corresponding e-mail: margan@anadolu.edu.tr
Keywords
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