Service Compact with All Nigerians (Servicom) and Service Delivery in the Nigerian Public Service: An Appraisal
Journal Title: American Journal of Arts and Human Science (AJAHS) - Year 2022, Vol 1, Issue 2
Abstract
Over the years, poor service delivery has been identified as one major deficit noted with the Nigerian public service. This has elicited much of intellectual debates and scholarly interventions which have been devoted to underscore the negative perception of poor service delivery in the Nigerian public service. Efforts to change the service delivery orientation of the Nigerian public sector through introducing a new service delivery philosophy have also received some attentions. The SERVICOM Charter, as introduced in March, 2004 becomes the binding document that mandates all government institutions on effective and efficient delivery of services to the Nigerian public. This paper adopted a literature- based approach to underpin the context while, interrogating the need for improved service delivery in the Nigerian public service. Findings from this study argued that, the SERVICOM Charter is challenged by its operational environment as a working document for the reorientation of the Nigerian public service and the citizenry towards effective and efficient service delivery. The paper concluded that, for SERVICOM Charter to achieve the objectives of the changing narratives of poor service delivery in the Nigerian public service, measures are also required for the appropriate compliance of its laudable objectives in the Nigerian public service at large.
Authors and Affiliations
Mustafa Adedeji Tukur
Keywords
Related Articles
- EP ID EP722906
- DOI https://doi.org/10.54536/ajahs.v1i2.470
- Views 50
- Downloads 0
Monitoring and Evaluation Framework for Long Lasting Treated Nets (LLITN) Installation in Tacloban City
This paper addresses the need to come up with a monitoring and evaluation framework based on barangay visitations conducted by the Department of Health in conjunction with Oxford for Families (OXFAM) in the wake of super...
Listening from the Hearts of the Muslim Learners: Untold Testimonies on the Implementation of Mother Tongue-Based Multilingual Education
The implementation of the Mother Tongue Based Multilingual Education in the Philippine has been marred with a lot of challenges. The purpose of this study was to examine the effectiveness of using mother tongue in addres...
The Curriculum Ideology of the Lesotho General Certificate of Secondary Education Literature in English
Lesotho’s education system has been and is, like countries’, undergoing a drastic curriculum metamorphosis. Nonetheless, there exists a lack of knowledge in teachers of the ideologies underpinning their subjects thus a p...
Knowledge, Skill and Attitude (KSA) as Determinants of the Overall Team Performance of a Chorale Group in a Local City College in Angeles City, Philippines
This present study aims to determine the relationship between Knowledge, Skill, Attitude and Team Performance of a Chorale Group. The respondents of this study are the members of Tinig Angeleño at A Local City College. T...
The Challenging Conversation between the Catholic Church and Sunni Islam: An Analysis of The Dialogue with the Vatican From the Viewpoint of Al-Azhar University: Challenges, Setbacks & Promises (1998-Present)
Catholicism and Sunni Islam have been at enmity for centuries, although both have tried to communicate in recent decades. Over the last two decades, Al-Azhar University, the preeminent Sunni intellectual institution, has...