Service Excellent Amalia Hospital and HVA Pare Kediri
Journal Title: Dialektika : Jurnal Ekonomi dan Ilmu Sosial - Year 2020, Vol 5, Issue 2
Abstract
This study aims to analyze the influence of excellent service variables consisting of ability, attitude, appearance, attention, action, responsibility, accuracy and comfort to patient satisfaction at Amelia and HVA Pare Hospital. To answer that goal, this research uses quantitative research using survey methods. Sampling using the Malhotra formula that is five times the number of variables by 40 respondents per hospital. Data collection techniques used were questionnaires, interviews, and documentation. Data analysis uses multiple linear regression analysis. From the analysis it can be seen that the excellent service quality variables consisting of ability, attitude, appearance, attention, action, responsibility, accuracy and comfort affect customer satisfaction at Amelia and HVA Pare Hospital. Of the eight dominant variables that influence is Comfort.
Authors and Affiliations
Sinollah Sinollah
Keywords
Related Articles
- EP ID EP711204
- DOI https://doi.org/10.36636/dialektika.v5i2.460
- Views 52
- Downloads 0
Influence of Leadership Style and Compensation on Job Satisfaction
This study aims to determine and analyze the influence of leadership style and compensation on job satisfaction at the Employment of Badan Penyelenggara Jaminan Sosial Ketenagakerjaan in Malang Raya. To achieve this goal...
The Effect of Employee Engagement Dimensions on the Performance of Non-PNS Employees Social Services, Women's Empowerment and Child Protection, Bantul Regency, Special Region of Yogyakarta
This study aims to determine: (1) the effect of vigor (work spirit) on the performance of employees. (2) the effect of dedication (employee involvement) on the performance of employees. (3) the effect of absorption (enjo...
The Influence of Democratic Leadership Styles on Employee Psychological Empowerment: Literature Review
The ideas used in improving a company come from its human resources. Employees are a source of human energy that holds an important position in the implementation of the vision, mission, and objectives of an industry. Em...
Work Experience as a Mediation the Effect of Team Cooperation on Work Effectiveness
This study aims to determine whether the work experience in mediating the influence of teamwork on the work effectiveness of the employees of PT. Bank SUMUT Medan. The population in the study were employees of the market...
Differences in Financial Performance Before and During The Covid-19 Pandemic in Food And Beverage Companies on The Indonesia Stock Exchange
Impact of the Covid-19 pandemic on companies listed on the Indonesia Stock Exchange varies widely. Some companies are trying to survive while others are experiencing a decline, and some are experiencing an increase. This...