Service Level Management For it Ser-Vices in Small Settings: A Systematic Review
Journal Title: IOSR Journals (IOSR Journal of Computer Engineering) - Year 2016, Vol 18, Issue 3
Abstract
Abstract: This work presents the application of a systematic review protocol for Software Engineering. This protocol is used as a formal model by applying systematic review to Service Level Man-agement. The objective is to search for papers related to Service Level Management for IT Services in small settings (including small and medium enterprises). Results obtained show that Service Level Management area is an increasing research field and there is a need for more in-depth studies.
Authors and Affiliations
Calvo-Manzano Jose, Cuevas Gonzalo, Mejía Jezreel , Muñoz Mirna , Rabbi Md Forhad , San Feliu Tomás , Gómez Gerzon
Keywords
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