Service Quality, Customer Experience and Commitment Affecting Customer Satisfaction in Vietnamese Hotel Industry
Journal Title: International Journal of Multidisciplinary Research and Analysis - Year 2021, Vol 4, Issue 11
Abstract
The purpose of this study was to find out about customer satisfaction at the hotels in Hanoi. The survey method was conducted to collect data on assessing the loyalty of customers in the hotels. The research results showed that the customers paid much attention to service quality, customer experience and commitment. Therefore, enterprises in the hospitality industry need to concentrate on factors affecting customer satisfaction and behaviors to maintain and develop their loyalty.
Authors and Affiliations
Nguyen Minh Tuan
Keywords
Related Articles
- EP ID EP692436
- DOI 10.47191/ijmra/v4-i1-11
- Views 166
- Downloads 0
Parental Factors as Determinants of English Language Achievement among Junior Secondary School Students in Cross River State, Nigeria: Implications for Learners’ Formative Evaluation
The study examined the influence of parental factors on the English Language achievement of Junior Secondary School students of Cross River State, Nigeria. A sample of 500 junior secondary students was selected for the s...
The Status of Moroccan High School Students’ Environmental Knowledge
This paper examines the status of Moroccan high school students’ environmental knowledge. It aims to test the level of students’ knowledge regarding a range of factual and conceptual knowledge of topics related to local...
Examine Trade Facilitation Effects on Foreign Investment in Vietnam's Economic Sectors
Foreign direct investment (FDI) is seen as a key element in fostering economic growth during the process of economic integration. Investors' investment decisions may be influenced by a variety of issues, including the di...
Company Performance and Financial Distress in Automotive and Component Companies Listed on the Indonesia Stock Exchange
One of the company's efforts is to avoid financial distress which can result in the closure of the company. The purpose of this study was to examine the effect of financial performance on financial distress. Financial di...
The Adoption of Learning Management System in Teaching and Learning in the New Normal
In the middle of a worldwide health crisis that threatens lives and containment measures that endanger our way of life, we are confronted with the sobering reality that the world we return to will be irrevocably altered....