Service Quality Influence on Customer Satisfaction: In the Case of Mongolia Online Trade Sector
Journal Title: International Journal of Trend in Scientific Research and Development - Year 2019, Vol 4, Issue 1
Abstract
According to the Communications Regulatory Commission of Mongolia report, in recent years, the number of online trade sectors in Mongolia has increased at a rapid pace. The purpose of the research is to investigate the relationship between service quality and customer satisfaction in the online trade market in Mongolia. The research was attended by a total of 200 participants. Research questions and objectives were set, alongside the hypothesis that was developed and tested. In order to determine the relationship between service quality and customer satisfaction were using descriptive statistical analysis and regression analysis. According to the result shows, online trade sector service quality effect on positive customer satisfaction. Therefore, the e commerce sector should focus more attention on service quality, because of its effects on customer satisfaction. It is also recommended that the e commerce sector should welcome suggestions from customers. Ganbaatar Otgontsetseg | Batkhuyag Sukhbat "Service Quality Influence on Customer Satisfaction: In the Case of Mongolia Online Trade Sector" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-1 , December 2019, URL: https://www.ijtsrd.com/papers/ijtsrd29741.pdf Paper URL: https://www.ijtsrd.com/management/consumer-behaviour/29741/service-quality-influence-on-customer-satisfaction-in-the-case-of-mongolia-online-trade-sector/ganbaatar-otgontsetseg
Authors and Affiliations
Ganbaatar Otgontsetseg | Batkhuyag Sukhbat
A Survey on the Level of 5 Dimensional Qualities of Life and Health Status in Subjects with Filarial Lymphedema in Puducherry
A survey on Quality of life QOL was conducted and assessed in 40 filarial lymph edema patients in the clinic unit of Vector Control Research Center VCRC , Puducherry, by administering modified, translated, and validated...
Inquiry Based Teaching and Learning in Science It’s Extent of Implementation, Challenges Encountered and Learning Outcomes among the Secondary Schools in the Division of Aklan, Philippines
It has been observed that implementing Inquiry based learning in the classroom shows a positive effect on the learning outcomes of the high school students. This mixed method of research was conducted to assess the use o...
Politics, Social Media and E campaigning in Africa South Africa Nigeria Familiarities during Their 2019 Presidential Elections
Social media in today’s world of electioneering in Africa has gained popularity not mainly as an efficient medium of articulating and propagating manifestos but more for political grandstanding. This study sought to theo...
Effect of Animation Teaching Strategy on Secondary School Students’ Achievement Retention and Interest in Climate Change in Lokoja Kogi State
The study examined the effect of animation teaching strategy on secondary school students’ achievement, retention and interest in climate change in Lokoja, Kogi State. Three objectives and three research questions were...
The Quest of a People to be heard The Continuous Struggle of Anglophone Cameroonians from Nigeria to Cameroon
The general desire of any human being is to be heard and to have a say in matters that concern him her, not to talk of a people who because of circumstances beyond their control, are being stigmatized and marginalized in...