Service Quality Influence on Customer Satisfaction: In the Case of Mongolia Online Trade Sector
Journal Title: International Journal of Trend in Scientific Research and Development - Year 2019, Vol 4, Issue 1
Abstract
According to the Communications Regulatory Commission of Mongolia report, in recent years, the number of online trade sectors in Mongolia has increased at a rapid pace. The purpose of the research is to investigate the relationship between service quality and customer satisfaction in the online trade market in Mongolia. The research was attended by a total of 200 participants. Research questions and objectives were set, alongside the hypothesis that was developed and tested. In order to determine the relationship between service quality and customer satisfaction were using descriptive statistical analysis and regression analysis. According to the result shows, online trade sector service quality effect on positive customer satisfaction. Therefore, the e commerce sector should focus more attention on service quality, because of its effects on customer satisfaction. It is also recommended that the e commerce sector should welcome suggestions from customers. Ganbaatar Otgontsetseg | Batkhuyag Sukhbat "Service Quality Influence on Customer Satisfaction: In the Case of Mongolia Online Trade Sector" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-1 , December 2019, URL: https://www.ijtsrd.com/papers/ijtsrd29741.pdf Paper URL: https://www.ijtsrd.com/management/consumer-behaviour/29741/service-quality-influence-on-customer-satisfaction-in-the-case-of-mongolia-online-trade-sector/ganbaatar-otgontsetseg
Authors and Affiliations
Ganbaatar Otgontsetseg | Batkhuyag Sukhbat
Keywords
Related Articles
- EP ID EP685787
- DOI -
- Views 111
- Downloads 0
"My Ate, My Kuya, My Mentor" A Reading Mentoring Program
The study sought to explore the perceptions and experiences of the College of Teacher education students as reading mentors to the struggling grade 7 students of Barobo National High School. The study is descriptive in n...
Review on Treatment of Pharmaceutical Wastewater
Industrialization is necessary for economic development, but it brings with them major threat to environment. Among from all the Industries, pharmaceutical industry contributes major role to degrade environment. Pharmace...
Road Safety is a Prime Rule of Traffic System: A Case Study of Kolkata
The main aim of this paper is to analyze the road accident in Kolkata. Analyze shows that the distribution of road accidental deaths and injuries in Kolkata varies according to age,gender,month and time.Age group 18-59 y...
Brand Awareness and Marketing Campaign for Nilkamal
This paper is commissioned to examine the “BRAND AWARNESS and MARKETING CAMPAIGN FOR NILKAMAL.†This paper has various aspects of Marketing function and operation by applying theoretical knowledge and concepts to the...
An Image Quality Assessment of Multi-Exposure Image Fusion by Improving SSIM
Multi-exposure image fusion (MEF) is viewed as a viable quality upgrade system generally received in purchaser hardware, A solitary caught picture of a genuine scene is normally lacking to uncover every one of the points...