SERVICE QUALITY PERCEPTIONS AND PATIENTS' SATISFACTION: A COMPARATIVE CASE STUDY OF A PUBLIC AND A PRIVATE SECTOR HOSPITAL IN PAKISTAN
Journal Title: International Journal for Quality Research - Year 2014, Vol 8, Issue 3
Abstract
Management of hospitals should take initiatives to improve the overall service quality of patient care. Regular feed-back from patients should be taken and rules should be made considering the expectations and requirements of patients. This study attempts to examine the satisfaction of patients from service quality they received from hospitals. Moreover, satisfaction is measured in both public and private hospital.
Authors and Affiliations
Kanwal Nasim, Saquib Yusaf Janjua
Keywords
Related Articles
- EP ID EP217828
- DOI -
- Views 96
- Downloads 0
EVALUATION OF ASSEMBLY LINE BALANCING METHODS USING AN ANALYTICAL HIERARCHY PROCESS (AHP) AND TECHNIQUE FOR ORDER PREFERENCES BY SIMILARITY TO IDEAL SOLUTION (TOPSIS) BASED APPROACH
Assembly lines are special flow-line production systems which are of great importance in the industrial production of high quantity standardized commodities. In this article, assembly line balancing problem is formulated...
SELECTION OF MULTIPLE DEFERRED STATE MDS-1 SAMPLING PLAN FOR GIVEN ACCEPTABLE QUALITY LEVEL AND LIMITING QUALITY LEVEL INVOLVING MINIMUM RISKS USING WEIGHTED POISSON DISTRIBUTION
The selection principles have increased enormously in number since the first acceptance sampling plans were developed almost 80 years ago. The majority of these principles are characterized by the fact that they look upo...
QUALITY IN WORLD CLASS MANUFACTURING
The World Class Manufacturing (WCM) is a contemporary concept that is applied by the world leaders in the business. In this concept, one of the nine pillars is directly related to the quality and the other eight are rela...
MANAGEMENT SYSTEM OF THE ORGANIZATION PERFORMANCE INDICATORS IN THE CONDITIONS OF BUSINESS PROCESSES REALIZATION
This article discusses the problem of the effective work of managers of industrial enterprises, which is the basis of economic development in modern Russia. The authors suggest that the management of the system of perfor...
NON-TRADITIONAL MACHINING PROCESS SELECTION - AN INTEGRATED APPROACH
With a large demand intended for the use of harder and difficult to machine materials like titanium, Inconel, high-strength temperature resistant (HSTR) alloys etc. coupled with the need for high accuracy and desired sur...