SERVICE SELECTION PROBLEM BY USING TOPSIS APPROACH
Journal Title: Ancient Land - Year 2024, Vol 6, Issue 3
Abstract
Abstract In today's highly competitive business landscape, selecting the most suitable software service provider is crucial for organizations seeking to enhance their operations and meet customer demands effectively. This project aims to address the software service selection problem using the TOPSIS (Technique for Order Preference by Similarity to Ideal Solution) approach. By utilizing a decision matrix and a series of calculations, the TOPSIS method allows decision-makers to rank and evaluate potential software service providers based on multiple criteria. This paper presents a step-by-step application of the TOPSIS approach to select a software service provider for a customer relationship management (CRM) system. The methodology involves defining evaluation criteria, constructing a decision matrix, normalizing values, weighting criteria, calculating ideal and negative-ideal solutions, determining Euclidean distances, and assessing relative closeness. Ultimately, this project offers a systematic and objective method to assist organizations in making informed decisions when choosing software service providers.
Authors and Affiliations
Anar Mirzayev
Keywords
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- EP ID EP748971
- DOI 10.36719/2706-6185/33/139-144
- Views 35
- Downloads 0
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