SOME PROBLEMS WITH HUMAN RESOURCE MANAGEMENT IN BULGARIAN TOURIST ORGANIZATIONS
Journal Title: Problems of Management in the 21st Century - Year 2011, Vol 1, Issue 5
Abstract
The paper presents results from a study, conducted in the beginning of the year, with the purpose to determine how the human resource management function is realized in Bulgarian tourist organizations and specifically to identify possible problems. The study includes fifty accidentally chosen organizations from the hotel keeping branch, of approximately equal size (from three to five star hotels with over ��� employees). Consecutively are presented the practices, connected with basic activities, composing the human resource management, as well as summary results from the analysis given as recommendations for the management. It has established as a general conclusion that the practices connected with HRM in the investigated hotels, have some positive sides, but dominate the negative aspects that need an elaboration. The taking of actions directed towards improvement of HRM in these organizations is a consequence from the awareness that: �) the quality of the tourist product in the hotel keeping is in direct dependence on the quality of the tourist product in the hotel keeping is in direct dependence on the quality of the human resource� i��� the the policy for its management an �olicy for its mana�ement an� �� d �) in the conditions of a global in the con�itions of a in the conditions of a global the conditions of a global �lo�al economic and financial crisis, not only the survival of the organizations but their prosperity as well, are not only the survival of the organizations but their prosperity as well, are connected mostly with identification and preservation of the quality part of their personnel.
Authors and Affiliations
Viara Slavianska
Keywords
Related Articles
- EP ID EP32096
- DOI -
- Views 376
- Downloads 1
RISK IDENTIFICATION TOOLS – POLISH MSMES COMPANIES PRACTICES
The purpose of this study is to present risk identifcation tools in Polish micro, small and medium-sized enterprises (MSMEs). Risk identifcation is a key element of the risk management process in companies. Correctly ft...
EValuatINg thE Roll of SERVIcE QualIty aS a MEdIatoR oN uSER SatISfactIoN IN E- goVERNMENt applIcatIoNS
This study is designed to assess the mediating effect of the Service Quality in shaping the experience of users of e-Government applications. Users normally evaluate their satisfaction in using technological innovation...
DEVELOPMENT OF PUBLIC TRANSPORT: FUTURE CHALLENGES OF LIEPAJA` S TRAM (LATVIA)
Transport has always had an important role in the lifestyle of population and development of economy, but the public transport performs mainly the social function – it works for the beneft of the society. Development a...
DECLARATION OF CORPORATE VALUES by MANAGERS AS A TOOL FOR ORGANISATIONAL PERFORMANCE MANAGEMENT
Care of corporate culture formation is a prerequisite for corporate values promotion. Cultural norms and system of values provide an orientation to company members during managing and reviewing their behaviour and deci...
ATTITUDES OF SHOP FLOOR EMPLOYEES TOWARD WOMEN MANAGERS IN FUEL DEPOTS: A CASE OF THE FUEL DEPOTS IN LUBUMBASHI, DEMOCRATIC REPUBLIC OF THE CONGO
The International Labour Organization and all organizations of human rights advocate against any form of negative attitude in employment based on gender, its terms, promotion and relations. Shop floor employees play a ve...