SOME PROBLEMS WITH HUMAN RESOURCE MANAGEMENT IN BULGARIAN TOURIST ORGANIZATIONS
Journal Title: Problems of Management in the 21st Century - Year 2011, Vol 1, Issue 5
Abstract
The paper presents results from a study, conducted in the beginning of the year, with the purpose to determine how the human resource management function is realized in Bulgarian tourist organizations and specifically to identify possible problems. The study includes fifty accidentally chosen organizations from the hotel keeping branch, of approximately equal size (from three to five star hotels with over ��� employees). Consecutively are presented the practices, connected with basic activities, composing the human resource management, as well as summary results from the analysis given as recommendations for the management. It has established as a general conclusion that the practices connected with HRM in the investigated hotels, have some positive sides, but dominate the negative aspects that need an elaboration. The taking of actions directed towards improvement of HRM in these organizations is a consequence from the awareness that: �) the quality of the tourist product in the hotel keeping is in direct dependence on the quality of the tourist product in the hotel keeping is in direct dependence on the quality of the human resource� i��� the the policy for its management an �olicy for its mana�ement an� �� d �) in the conditions of a global in the con�itions of a in the conditions of a global the conditions of a global �lo�al economic and financial crisis, not only the survival of the organizations but their prosperity as well, are not only the survival of the organizations but their prosperity as well, are connected mostly with identification and preservation of the quality part of their personnel.
Authors and Affiliations
Viara Slavianska
Keywords
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