Statistical Analysis on Enterprise Resource Planning Systems (ERP) On End User Satisfaction
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 7
Abstract
Enterprise Resource Planning (ERP) is one of the major IT innovations in the world today. In this study researchers selected Sri Lankan industry sector organizations those who are running ERP to analyze impact on end user satisfaction. Quantitative approach was employed in the data analysis and multi-stage stratified random sampling technique was used to select the respondents of ERP implemented companies. As the analysis techniques, this study used the descriptive statistical techniques and the method of Multiple Regression Analysis Technique. For the instrumentation web base online questionnaire and self-administered questionnaire were used to collect the primary data. Main purpose of this research was to find out what would be the impact on end user satisfaction, if the organization use ERP.Apart from that the main objective,sub divided in to three sub objectives to provide better clarification to the main objectives as to what extent the ERP systems influence on ERP end user satisfaction, investigate overall impact of End User Computing Satisfaction (EUCS) model on ERP systems adopted by the Organization and investigate association of the impact of individual characteristics of ERP systems to end user satisfaction in ERP implemented companies. Results of this study demonstrate that in the Sri Lankan Industry sector ERP systems context, the EUCS is a valid and reliable model consisting of one second-order factor (satisfaction) and five first-order factors (content, accuracy, format, ease of use and timeliness).Further the results suggested that besides timeliness, content, accuracy and format of information are essential factors for internal end-user’s satisfaction in facilitating their interactions with others in their external and internal business environment. But Ease of use may not be a key priority in comparison with the other contributors in the model of Sri Lankan ERP industry sector. Finally, ERP software developers must address rich system features and powerful system functionality as important design objectives when developing systems in ensuring better output. And Sri Lankan industry sector should give special attention to the system selection. Hence the implementation of ERP should be based on the output and user oriented in order to make end user satisfaction.
Authors and Affiliations
S. Damayanthi Edirisinghe, L. M. D. Roshantha
Keywords
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- EP ID EP412140
- DOI 10.9790/487X-2007042434.
- Views 116
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