Strategic Quality Management Initiatives and Performance of Mobile Communications Service Providers in Kenya
Journal Title: IOSR Journal of Mobile Computing & Application (IOSR-JMCA) - Year 2018, Vol 5, Issue 5
Abstract
Strategic quality management is one of the management concerns in the modern corporate world that can have a great impact to an organization whether it the organization adopts it or not13. Organizations need to evaluate adoption strategic quality management since this is one way of improving on their strength and reducing their weaknesses. This paper used primary date from three top telecommunication companies in Kenya (Safaricom, Airtel, and Telkom) to ascertain the relationship amid adoption of SQM initiatives and performance of firms. The researcher noted that if strategic quality management is successfully adopted, it can greatly improve the performance of a firm.Constant change in technology also presents a challenge to the mobile operators to keep up with the latest technologies in order to provide excellent service to end users9 . This is besides the competitive environment in which mobile operators work.
Authors and Affiliations
William J. Baraza
Keywords
Related Articles
- EP ID EP439901
- DOI 10.9790/0050-05050310.
- Views 98
- Downloads 0
Development of a Mobile Software Tool for Diabetes Diagnosis
This paper reports on the design and implementation of a mobile diagnostic tool for diabetes. Diabetes is a chronic, often deadly, disease which occurs when the pancreas does not produce enough insulin or when the body c...
Work-related Smartphone Use Outside of Official Working Hours: The Impact on Work-life Conflict and Work Engagement
Work-related communication technology use after hourshas been a profound influence on employee’s work and family lives. The purpose of this study was to investigatethe influence of work-related smartphone use outside of...
A Theoretical Framework for an Intelligent Result Processing Expert System in Nigerian Universities
Computation of GPA (Grade point average) and CGPA (Cumulative grade point average) in Nigerian universities is usually carried out by contracting the services of the ICT units of such institutions. The ICT approach uses...
Digitilisation of Indian Highways
It Is Based On Automatic Toll Collection Sysyem Wherein User Doesnot Have To Pay Toll By Cash, User Has To Purchase Etc Tag From Designated Counters And Get It Fixed On Vehicle, Tag Will Act Like A Prepaid Card Wherein U...
Identifying Major Reasons for Software Piracy in Developing Nations
The major threat to the software industry is counterfeiting/piracy issue, most especially in developing nations of the world. This paper is an attempt at identifying the reasons behind the high level of software piracy i...