Strategic Supplier Partnership and its Impact on Business Performance: A Study on the Selected Hospitals in Nagpur Region
Journal Title: BEST : International Journal of Management, Information Technology and Engineering ( BEST : IJMITE ) - Year 2018, Vol 6, Issue 10
Abstract
Strategic Supplier Partnership plays an important role in optimizing the costs and improving the quality of material being provided to the organisation. Service organisations like hospitals also have their purchase departments that focus on the cost reduction, quality improvement and customer satisfaction through proper supplier identification and supplier management. This paper aims at studying the Strategic supplier partnership practices of the hospitals in Nagpur city, where in specifically the private multi-specialty hospitals of the region are studied. The impact that strategic supplier partnership has on the business performance of the hospitals in terms of market share, profitability, customer satisfaction through responsiveness and reliability is also studied through the perception based data collected from the hospital respondents.
Authors and Affiliations
Pallawi B. Sangode, Gauri V. Pohokar
Keywords
Related Articles
- EP ID EP414646
- DOI -
- Views 107
- Downloads 0
Quality of Work Life at Alliance Group Chennai
Quality of work life refers to an integrated focus towards well-being of an employee, instead of just focusing on work-related aspects. It is concerned with how an organization values their employees, on each and every a...
Governance of Customer Satisfaction: Evidence from Indian Banking & Financial Services Sector
The purpose of this paper is to examine the factors that govern the customer satisfaction in the financial services sector in India. Banking and Financial Services are the backbone of every economy in the globe. India ha...
A Cluster Analysis Approach to Market Segmentation in the Airlines Industry
This paper considers a market segmentation of the airlines’s industry, using cluster analysis and a set of selected variables, some demographic, some having to do with the responders' flight experiences and some having t...
Factors Affecting Productivity of the Internal Audit at the Iran Insurance
In this research, interviews and fuzzy hierarchical analysis method (FAHP) is used to determine the factors affecting internal audit productivity. With regard to the two-step questionnaire, the number of respondents is 5...
YOUR MOST IMPORTANT TEACHER
This essay argues that our educational system is fundamentally disoriented, and provides evidence for an alternative approach. The essay describes how we are each our own most important teachers, because each of us is co...