STUDENT-DEFINED QUALITY BY KANO MODEL: A CASE STUDY OF ENGINEERING STUDENTS IN INDIA
Journal Title: International Journal for Quality Research - Year 2016, Vol 10, Issue 3
Abstract
Engineering Students in India like elsewhere worldwide need well designed classrooms furniture which can enable them to attend lectures without negative impact in the long run. Engineering students from India have not yet been involved in suggesting their requirements for improving the mostly out-dated furniture at their colleges. Among the available improvement techniques, Kano Model is one of the most effective improvement approaches. The main objective of the study was to identify and categorise all the main attributes regarding the classrooms furniture for the purpose of increasing student satisfaction in the long run. Kano Model has been well applied to make an exhaustive list of requirements for redesigning classroom furniture. Cronbach Alpha was computed with the help of SPSS 16.0 for validation purpose and it ranged between 0.8 and 0.9 which is a good internal consistency. Further research can be done by integrating Kano Model with Quality Function Deployment.
Authors and Affiliations
Ismail Wilson Taifa, Darshak A Desai
OPTIMIZING MAINTENANCE PROCESSES ON CUSTOMER SITE IN A DECENTRALIZED ORGANIZATION BASED ON MULTI-SITE TEAMS
This lecture focuses on the complexity to manage and optimize maintenance processes, operations and service tasks to equipments and systems installed at customer sites. Different locations, access and working environment...
CAN HIGHER EDUCATION INSTITUTIONS ADAPT TO STUDENTS' PREFERENCES? A CASE STUDY AT THE CZECH STATE UNIVERSITY
Higher education institutions and their activities belong to the service sector, and it is therefore even more important to use marketing tools in the current competitive environment to meet the demands and needs of curr...
CONTINUOUS IMPROVEMENT PRACTICE IN LARGE ENTERPRISES: STUDY RESULTS
Continuous improvement is indispensable for ensuring the company's development and its survival on the constantly changing global market. Continuous improvement is particularly important in the quality and production man...
PRODUCTION OPTIMIZATION USING AGENT-BASED SYSTEM
Production systems suffer frequent changes due to the growing demand and need for providing market competitiveness. Therefore, the application of intelligent systems can greatly increase the level of flexibility and effi...
Networks And Quality Improvement
Tools used in the past to analyze business value creation, such as value chain and process models, are simply too slow, inadequate, or inappropriate to address this new level of business complexity. Instead of that, comp...