STUDENT-DEFINED QUALITY BY KANO MODEL: A CASE STUDY OF ENGINEERING STUDENTS IN INDIA

Journal Title: International Journal for Quality Research - Year 2016, Vol 10, Issue 3

Abstract

Engineering Students in India like elsewhere worldwide need well designed classrooms furniture which can enable them to attend lectures without negative impact in the long run. Engineering students from India have not yet been involved in suggesting their requirements for improving the mostly out-dated furniture at their colleges. Among the available improvement techniques, Kano Model is one of the most effective improvement approaches. The main objective of the study was to identify and categorise all the main attributes regarding the classrooms furniture for the purpose of increasing student satisfaction in the long run. Kano Model has been well applied to make an exhaustive list of requirements for redesigning classroom furniture. Cronbach Alpha was computed with the help of SPSS 16.0 for validation purpose and it ranged between 0.8 and 0.9 which is a good internal consistency. Further research can be done by integrating Kano Model with Quality Function Deployment.

Authors and Affiliations

Ismail Wilson Taifa, Darshak A Desai

Keywords

Related Articles

FROM QUALITY GURUS AND TQM TO ISO 9001:2015: A REVIEW OF SEVERAL QUALITY PATHS

A revision of several paths for the Quality journey is presented: from Quality Gurus and Total Quality Management (TQM) models to the ISO 9000 International Standards Series. Since ISO 9001:2008 is now in the revision pr...

CONSUMERS' KNOWLEDGE ABOUT FOOD AND FOOD SAFETY AND QUALITY ASSURANCE SYSTEMS

In this paper the results of survey conducted among 712 consumers in south-east Poland are presented. Respondents were asked to evaluate their level of knowledge about food. As a result it was shown that consumers usuall...

ANALYSIS OF THE POSSIBILITY FOR ESTABLISHING PROJECT MANAGEMENT OFFICE (PMO) IN COMPANIES IN SERBIA

Project Management Office (PMO) is an organizational unit established to help project managers, project teams and the various levels of management in carrying out the principles of project management. The research was ca...

CAN HIGHER EDUCATION INSTITUTIONS ADAPT TO STUDENTS' PREFERENCES? A CASE STUDY AT THE CZECH STATE UNIVERSITY

Higher education institutions and their activities belong to the service sector, and it is therefore even more important to use marketing tools in the current competitive environment to meet the demands and needs of curr...

VALIDATING QUALITY PROCESS MANAGEMENT INSTRUMENT FOR HIGHER EDUCATION USING STRUCTURAL EQUATION MODELLING

This study attempts to validate process management scale using rigorous validation procedures. An adapted questionnaire comprising 77 items was administered to faculty members in two public universities in Nigeria. The d...

Download PDF file
  • EP ID EP206991
  • DOI 10.18421/IJQR10.03-09
  • Views 120
  • Downloads 0

How To Cite

Ismail Wilson Taifa, Darshak A Desai (2016). STUDENT-DEFINED QUALITY BY KANO MODEL: A CASE STUDY OF ENGINEERING STUDENTS IN INDIA. International Journal for Quality Research, 10(3), 569-582. https://europub.co.uk/articles/-A-206991