Students’ Satisfaction on the Quality of Service of Andres Bonifacio College
Journal Title: International Journal of Trend in Scientific Research and Development - Year 2021, Vol 5, Issue 4
Abstract
The aimed of this investigation was to assess the student’s satisfaction and quality of service of Andres Bonifacio College. To find out a significant difference in the level of students’ satisfaction when respondents were grouped in terms of age, sex, course and year level and the significant relationship between the service quality and students’ satisfaction. Employing frequency count and percentage, weighted mean, Analysis of Variance, and t test, data were obtained from 208 randomly selected respondents coming from the School of Education, School of Engineering, School of Business and Management Education, School of Nursing, School of Criminology, and College of Arts and Sciences. On the other hand, the study revealed that the majority of the respondents are females aged 20 and up. Consequently, the findings revealed that the respondents “Agree†and†satisfied†with the service quality of Andres Bonifacio College. Further, the study discovered that there is a significant difference in student satisfaction when respondents were grouped according to profile. Furthermore, there is no significant relationship between service quality and student satisfaction in Andres Bonifacio College. Arlene D. Manogura | Edgardo S. Cabalida | Leo C. Naparota | Rogelio A. Lovina, Jr. | Allan Z. Caw-It "Students’ Satisfaction on the Quality of Service of Andres Bonifacio College" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4 , June 2021, URL: https://www.ijtsrd.compapers/ijtsrd42331.pdf Paper URL: https://www.ijtsrd.commanagement/organizational-behaviour/42331/students’-satisfaction-on-the-quality-of-service-of-andres-bonifacio-college/arlene-d-manogura
Authors and Affiliations
Arlene D. Manogura | Edgardo S. Cabalida | Leo C. Naparota | Rogelio A. Lovina, Jr. | Allan Z. Caw-It
Keywords
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