Study of satisfaction of diabetic patients attending the diabetic clinic at primary health centers in Abha city, Saudi Arabia
Journal Title: International Journal of Medical Science and Public Health - Year 2014, Vol 3, Issue 4
Abstract
Background: With the ageing of the population and the advances in the treatment of chronic diseases, the teamwork in the context of chronic diseases needs to be re - examined. Patients with chronic diseases have to pay repeated visits to PHC clinics, usually for the rest of their lives. These patients are usually more difficult to satisfy. Patient satisfaction is the extent to which the patients f eel that their needs and expecta tions are being met by the service provided. It has been a widely recognized indicator of quality of care in medical practice . Aims & Objective: This study aims to assess patients’ satisfaction with the main aspects of primary health care provided at the Chronic Diseases Clinic, identify areas of health care that show low satisfaction and Identify determinants of patients’ satisfaction . Materials and Methods: A cross sectional study was carried out among a representative random sample of registered patient s, at randomly selected two PHCCs in Abha, KSA. The tool used for data collection consisted of two parts; the first part was about the personal information of the participants, while the second part was the Arabic version of Modified patient satisfaction q uestionnaire (PSQ - 18). Results: The study include 600 patients, almost one fourth of participants aged above 60 years, while 37% of them aged 50 - 60 years and 38.7% of them aged below 50 years. Of the respondents, 13% were dissatisfied, while 87% were sati sfied (i.e., 44% were moderately satisfied and 43% were highly satisfied).This study revealed significantly lower levels of satisfaction among diabetic patien ts who attended at Al - Qabel PHCC than those who attended at Al - Manhal PHCC, i.e. pre - clinic items (67.7% vs. 76%, respectively); clinic items (81% vs. 92.3%, p<0.001); post - clinic items (86.3% vs. 92.3%, p<0.001) and overall satisfaction (81.3% vs. 92.7%, p<0.001. Regarding diabetic patients’ grades of overall satisfaction, the highest proportion of di ssatisfaction was observed among patients aged <50 years, males, lower levels of education and higher monthly income. Unemployed patients expressed significantly higher grades of sati sfaction than employed patients (p=0.005). Conclusion: This study conclud ed that diabetic patients’ satisfaction grade was least toward pre - clinic (i.e., PHCC accessibility, availability of parking areas, comfortable waiting area, short waiting times and measurement of patient’s vital signs before meeting the physician) follo wed by post - clinic items (i.e., performing the necessary routine investigations, availability and accessibility of labs within the PHCC, availability of medications within the PHCC’s pharmacy).Patients’ characteristics associated with less satisfaction inc lude younger age, male gender, higher education, employment and higher monthly income
Authors and Affiliations
Eisa Y Ghazwa ni, Omar A Al - Jaber
Keywords
Related Articles
- EP ID EP158768
- DOI DOI: 10.5455/ijm sph. 2014. 1102 2014 1
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