Study on factors affecting Job Satisfaction, Loyalty, and Commitment among managerial staff with reference to e-Publishing organisations in ITES / BPM industry

Abstract

Job satisfaction, loyalty and commitment are important attributes for employee retention. The paper investigates the factors that would affect satisfaction, loyalty and commitment amongst the managerial staff in ITES / BPM industry. Review of literature highlighted the factors. Based on this a structured questionnaire was designed and administered to 120 respondents who were at managerial positions in the ITES and BPM industry. KMO and Bartlet’s test highlighted the adequacy of sample size. Factor analysis was carried out to find out the important factors. The results revealed that supervision, accountability, authority, recognition, career progression and company policy played a very important role in determining job satisfaction, loyalty and commitment to the organization.

Authors and Affiliations

Vivek Viswanathan, Komal Chopra

Keywords

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  • EP ID EP21506
  • DOI -
  • Views 218
  • Downloads 3

How To Cite

Vivek Viswanathan, Komal Chopra (2015). Study on factors affecting Job Satisfaction, Loyalty, and Commitment among managerial staff with reference to e-Publishing organisations in ITES / BPM industry. International Journal for Research in Applied Science and Engineering Technology (IJRASET), 3(12), -. https://europub.co.uk/articles/-A-21506