Study on organisational culture and its impact on business operations and quality in ITES industry in Chennai
Journal Title: International Journal for Research in Applied Science and Engineering Technology (IJRASET) - Year 2015, Vol 3, Issue 12
Abstract
This study examines the impact on productivity and quality of business because of its organizational culture in ITES entities. Asia’s largest outsourcing destination for information technology enabled service (ITES) industry, which earns huge revenue is India. Nearly 10 million Indians are employed in this industry which contributes extensively to the social and economic renovation in the country. Primary data was collected through a structured questionnaire with employees working in ITES industry understanding the organisation culture of their entity which affects the overall business. The employee preferences were captured using a rank order scale from 1 to 5, 1 being the most preferred and 5 being the least preferred. Sampling method was used to collect the data from 2 different organisations, based on data collected from 191 employees. This study leads the authors to believe that organisation culture does influence on productivity and quality of business. This study helps the corporate, academicians and professionals to understand the needs and objective of the business.
Authors and Affiliations
Nidhin S, Komal Chopra
Keywords
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