STUDY TO DETERMINE A NEW MODEL OF THE ISHIKAWA DIAGRAM FOR QUALITY IMPROVEMENT
Journal Title: Fiability & Durability - Year 2017, Vol 19, Issue 1
Abstract
The paper presents the results of a study concerning the use of the Ishikawa diagram in analyzing the causes that determine the improvement of the quality of education in a university. All the possible, main and secondary causes that could generate the studied problem were identified. We determined six possible main causes: Man-professor, Man- student, Methods, Materials, Environment for Teaching and Learning, Quality Management. All main causes and secondary causes described a new Ishikawa diagram, a new model with 4 M + 1E + 1Q.
Authors and Affiliations
Liliana Luca, Minodora Pasare, Stancioiu Alin
Keywords
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