Telecom Industry with Customer Loyalty of Mongolia
Journal Title: International Journal of Trend in Scientific Research and Development - Year 2019, Vol 3, Issue 4
Abstract
This report examines the main influences on customer loyalty CL in a study framework where CL is the dependent variable and customer satisfaction CS , perceived price, quality of service SQ and trust are independent variables. The study also tests the hypotheses in which there is a moderate relationship between SQ and CS. The research uses several statistical techniques, such as reliability, factor which and regression analysis. The epistemology of the study was qualitative and involved 170 Mongolian citizens through a survey conducted by a questionnaire and a factorial analysis was applied to confirm the results. The increase in the customers belief of the reasonableness of the price also tends to increase the impact of the SQ on CS. Ulziibaatar Dagvadorj | Tumenbayar Maralbayar "Telecom Industry with Customer Loyalty of Mongolia" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-4 , June 2019, URL: https://www.ijtsrd.com/papers/ijtsrd24027.pdf Paper URL: https://www.ijtsrd.com/management/other/24027/telecom-industry-with-customer-loyalty-of-mongolia/ulziibaatar-dagvadorj
Authors and Affiliations
Keywords
Related Articles
- EP ID EP595682
- DOI 10.31142/ijtsrd24027
- Views 88
- Downloads 0
The Role of Personal Ability as A Policy of Internet Use: Exploratory Study on Small and Medium Companies in Surabaya
SMEs can not avoid the development of IT even have to adopt IT. Therefore an exploratory study is required that examines the extent of IT experience in managerial and operational level employees at SMEs in Surabaya and s...
Twentieth year of The God of Small Things: Recalling its impact
Arundhati Roys The God of Small Things has completed twenty years. In the beginning it created a lot of stir especially among the intelligentsia giving rise to a lot of discussion in various forms, both at home and abroa...
Results Research on the Choice of Optimal Parameters of the Laser Saw
Currently, there is no scientific justification for improving the geometric parameters of the laser saw and the accuracy standards of functional parameters. The issue of improving the geometric parameters of the saw is i...
On the Radio Number of Certain Classes of Circulant Graphs
Radio labelling problem is a special type of assignment problem which maximizes the number of channels in a specified bandwidth. A radio labelling of a connected graph G= V,E is an injection h V G N such that d x,y |f x...
What Makes a Successful Entrepreneur
Entrepreneurs are one of the reason for countries economic growth. They have brought a massive positive contributions to the nations financial development and social advancement. Entrepreneurs play an important role in b...