Abstract

Background: Telehealth system is defined as the use of electronic information and telecommunication technologies to support and promote long-distance clinical health care, patient and professional health-related education, public health and health administration. The main aim of this study is to assess difficulties and limitations in hospitals that have healthcare system in Jeddah ,Saudi Arabia from applied new techniques such as Telehealth and if they have tendency to use this technique or not . This study also aims to determine the association between increase in quality of healthcare system and new techniques applied such as Telehealth system by literatures reviews. Methods: A cross-sectional study was conducted in 114 medical providers who worked at hospitals in Jeddah, Saudi Arabia. The medical providers were interviewed using paper-based questionnaire as well as electric-based questionnaire, data collected and analyzed by using SPSS. Results: Interested participants in technology were high by 59%, participants actually interested to implement advanced Telehealth Technologies by percent of 84%, and respectively that factor of lack of awareness were a major factor by 90%, factor of this technique may take a new health care system and it may being a time consuming and take a lot of money and training 71%, this previous percentage and frequency also present factor of resistance in both medical social and community. 63% saw that it is hard to get someone qualified as well as 62% saw that there is a lack of human resources in hospitals and misusing factor took a percent of 50%, some of participants saw that There is no strong need for this technique and he is think it is not important or it is not differ from face to face visit by percent of 40%. Conclusion: There are a high acceptance of new technique in hospitals and regardless of demographic information there is a high interest in technology, we determine most factors that may limit implementation of this technique and these factors may give us a general look about challenges of implementing the other techniques too, if we can determine the problems then we can resolve them to achieve high quality healthcare systems in our hospitals.

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