THE ALTERNATIVE MODEL FOR QUALITY EVALUATION OF HEALTH CARE FACILITIES BASED ON OUTPUTS OF MANAGEMENT PROCESSES
Journal Title: Polish Journal of Management Studies - Year 2018, Vol 17, Issue 1
Abstract
This article presents a summary of the scientific view of the quality of health care facilities in dimensions reflecting the quality of certain device management. The main objective is to construct an alternative model that will reflect the quality of the health care device using the minimum inputs. The authors have selected inputs from four areas to evaluate the quality. The study has selected the area of marketing-management to the recommendations of the patient, from the field of crisis management in the dimension of preventive activity with the output of the number of extraordinary events. The third area captures the quality of the services provided as a prerequisite for minimizing sanctions and of course, the area of financial management has not been omitted, and so the model also includes the variable ability to generate own resources. The study can be characterized as secondary since the data were collected from the INEKO databases and the Health Care Surveillance Office with a sample of 65 health care facilities in the territory of Slovakia during the period of 2009-2016. The before mentioned dependent variables at the outputs of the correlation analysis significantly approximated all independent variables. If dependent variables were to be considered separately, the “recommending the hospital” variable correlated with more than 50% of the independent variables. Variable of sanctions is more than 30% and the variable of the ability to generate own resources is more than 20% of independent variables. Significant correlation with the variable of extraordinary events has occurred in almost 20% of cases. Many other health care quality-evaluating models have a common feature, which is cumbersome and complex, on contrary, the proposed model is easy to apply, and it is useful when “fast” evaluation is needed.<br/><br/>
Authors and Affiliations
Ismi Rajiani, Radovan Bačík, Richard Fedorko, Martin Rigelský, Katarzyna Szczepańska-Woszczyna
Keywords
Related Articles
- EP ID EP305906
- DOI 10.17512/pjms.2018.17.1.16
- Views 72
- Downloads 0
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