The Effect of Social Feature Quality on the Social Commerce System
Journal Title: International Journal of Advanced Computer Science & Applications - Year 2019, Vol 10, Issue 7
Abstract
The emergence of social networks has triggered the evolution of e-commerce to what is now known as social-commerce (s-commerce). However, s-commerce users experience problems related to its social features that affect s-commerce effectiveness. Therefore, the paper examines the effect of social feature quality (SFQ) determinants on s-commerce from customer perspective by adapting the information systems success model. A total of 220 online survey responses were analyzed by using confirmatory factor analysis and the structural equitation model to test the proposed model. SFQ shows a significant effect on perceived usefulness and customer satisfaction with an s-commerce system, whereas relationship support quality shows a significant effect on perceived usefulness and customer satisfaction with an s-commerce system but not on social support. A significant relationship is also identified among perceived usefulness, customer satisfaction, and net benefits of an s-commerce system.
Authors and Affiliations
Nona M. Nistah, Maryati Mohd. Yusof, Suaini Sura, Ook Lee
Keywords
Related Articles
- EP ID EP611225
- DOI 10.14569/IJACSA.2019.0100720
- Views 103
- Downloads 0
Predictive Performance Comparison Analysis of Relational & NoSQL Graph Databases
From last three decades, the relational databases are being used in many organizations of various natures such as Education, Health, Business and in many other applications. Traditional databases show tremendous performa...
Processing the Text of the Holy Quran: a Text Mining Study
The Holy Quran is the reference book for more than 1.6 billion of Muslims all around the world Extracting information and knowledge from the Holy Quran is of high benefit for both specialized people in Islamic studies as...
Mobile Arabchat: An Arabic Mobile-Based Conversational Agent
The conversation automation/simulation between a user and machine evolved during the last years. A number of research-based systems known as conversational agents has been developed to address this challenge. A conversat...
Automatic Detection of Omega Signals Captured by the Poynting Flux Analyzer (PFX) on Board the Akebono Satellite
The Akebono satellite was launched in 1989 to observe the Earth’s magnetosphere and plasmasphere. Omega was a navigation system with 8 ground stations transmitter and had transmission pattern that repeats every 10 s. Fro...
Developing Computer Network Based on EIGRP Performance Comparison and OSPF
One of the computer network systems technologies that are growing rapidly at this time is internet. In building the networks, a routing mechanism is needed to integrate the entire computer with a high degree of flexibili...