The Evaluation of Customers Services Quality in Five Star Hotels in the City of Riyadh
Journal Title: International Journal of Academic Research in Accounting, Finance and Management Sciences - Year 2014, Vol 4, Issue 1
Abstract
The study aimed to evaluate the reviews of the quality of the services provided in five star hotels in the city of Riyadh, the study on the impact of a range of demographic factors on the guests (seeing, sex, nationality and the reason for the visit and repeated times visit), as well as to provide a gauge can be approved appropriation in the measurement of the quality of the services of a hotel in Riyadh, in order to achieve the objectives of this study has been the development and distribution of questionnaires in hotels five star. The results of the study was to make a number of recommendations and proposals, including the provision of furniture, attention appropriate to the needs of the guests and increase the efficiency and accuracy of information for guests.
Authors and Affiliations
Khalid Saleh Al-Rasheed
Keywords
Related Articles
- EP ID EP162478
- DOI 10.6007/IJARAFMS/v4-i1/688
- Views 100
- Downloads 0
Fraud Triangle Theory and Fraud Diamond Theory. Understanding the Convergent and Divergent For Future Research
Many of the world’s most prominent organizations have experienced large-scale frauds. These frauds have had disturbing effects on our world’s economy in addition to contributing unnecessary suffering and increased unempl...
Youths’ Unemployment, Migration and NEETs in the Post-Crisis Period
The unemployment rate among youths (22.2%) was more than twice as high as compared with the unemployment rate for the entire active population in the year 2014 (9%). In the context of increasingly higher levels of unempl...
Organizational Micro Level Determinants of Survival of Youth Owned Micro and Small Enterprises in Nyeri County, Kenya
Despite all the investments made by various players, youth owned MSEs have not succeeded in getting off the ground and a high failure rate among them has been documented. As a concern to this high failure rate among the...
The Informational Content for the Accounting Profit Measurements and its Relations to the Earning per Share in the Jordanian Public Shareholding Industrial Companies: An Empirical Study (2006-2013)
This study aims to find out the relationship between the informational content for the accounting profit measurement (the percentage return on investment, working capital, the operating profits and earnings per share). F...
The Impact of Shariah Approved Companies on the Relationship between Corporate Governance Structure and Voluntary Disclosure of Interim Financial Reporting in Jordan