The Impact of the Implementation of the ERP on End-User Satisfaction Case of Moroccan Companies
Journal Title: International Journal of Advanced Computer Science & Applications - Year 2016, Vol 7, Issue 1
Abstract
In recent years, the implementation of ERP is as a lever for development and inter-organizational collaboration. The ERP is a powerful tool for integration, sharing of information, and fluidizing of the process within the organizations (El Amrani et al. 2006; Kocoglu and Moatti, 2010). The company must not only equip and computerization but it must opt for the establishment of an IT infrastructure "optimal" who will respond to its present and future needs. OF or the interest of the application integration, and especially of the ERP who come remedy the situations mentioned. This article proposes a model and tests to evaluate the success of a system "Enterprise Resource Planning "(ERP) based on a measure of user satisfaction. Referring to the model DeLone & McLean (1992) and the work of Seddon & Kiew (1994) . The criteria that can influence user satisfaction, to ensure the successful implementation of the ERP system are identified. The results of the exploratory study, carried out on 60 users in 40 Moroccan companies, shows that user satisfaction of ERP is explained by the quality of the ERP system, perceived usefulness and quality of information provided by this type of system. The study also found that the quality of change is a predictor of satisfaction measured by user involvement in the implementation of ERP, the quality of communication within such a project and the quality of training given to users.
Authors and Affiliations
Fatima JALIL, Abdellah ZAOUIA, Rachid EL BOUANANI
Keywords
Related Articles
- EP ID EP106760
- DOI 10.14569/IJACSA.2016.070151
- Views 144
- Downloads 0
Implementation of Binary Search Trees Via Smart Pointers
Study of binary trees has prominent place in the training course of DSA (Data Structures and Algorithms). Their implementation in C++ however is traditionally difficult for students. To a large extent these difficulties...
Containing a Confused Deputy on x86: A Survey of Privilege Escalation Mitigation Techniques
The weak separation between user- and kernelspace in modern operating systems facilitates several forms of privilege escalation. This paper provides a survey of protection techniques, both cutting-edge and time-tested, u...
A Review of Secure Authentication based e-Payment Protocol
The growth of e-commerce platform is increasing rapidly and possesses a higher level of hazard compared to standard applications as well as it requires a more prominent level of safety.Additionally, the transaction and t...
Impedance Matching of a Microstrip Antenna
Microstrip patch antennas play a very significant role in communication systems. In recent years, the study to improve their performances has made great progression, and different methods have been proposed to optimize t...
A Novel Information Retrieval Approach using Query Expansion and Spectral-based
Most of the information retrieval (IR) models rank the documents by computing a score using only the lexicographical query terms or frequency information of the query terms in the document. These models have a limitation...