The Influence of Teamwork and Work Environment on Service Quality through Job Satisfaction
Journal Title: International Journal of Current Science Research and Review - Year 2024, Vol 7, Issue 02
Abstract
Optimal service for public service users is a necessity for increasing citizen satisfaction. The determinant of service quality lies in employee performance. There are several factors that influence service quality, including team work, work environment and job satisfaction. This research aims to: examine the influence of team work and the work environment on job satisfaction; examine the influence of team work, work environment and job satisfaction on service quality; and examine the influence of teamwork and work environment on service quality through job satisfaction. The population of this study was 49 Civil Servants (PNS) of the Investment and One-Stop Integrated Services Service, Mojokerto Regency, East Java. Meanwhile, determining the sample size uses a saturated sampling technique, that is, the entire population is taken as a sample. Meanwhile, data collection uses a questionnaire distributed to respondents. The data analysis technique uses SEM PLS. The research results show that: (1) teamwork and the work environment have a significant effect on job satisfaction; (2) team work, work environment, and job satisfaction have a significant effect on service quality; and (3) teamwork and the work environment influence service quality through job satisfaction but are not significant. For this reason, if the management of the Mojokerto Regency One Stop Investment and Integrated Services Department seeks to improve the quality of service to citizens, this can be done by strengthening teamwork and creating a conducive work environment for employees.
Authors and Affiliations
Ariesta Agustin Indasari, Sugeng Mulyono, Djuni Farhan,
Keywords
Related Articles
- EP ID EP731456
- DOI 10.47191/ijcsrr/V7-i2-58
- Views 33
- Downloads 0
Overview of the problems of VET education: an Attempt for Classification and Cross-Mapping the Problems from 2024: A Case study
This study systematically examines the multifaceted challenges facing vocational education and training (VET) in Bulgaria, highlighting the persistent issues that undermine the effectiveness of the system. Through a comp...
Ethical And Moral Dimension of Climate Change; A Path to Climate Justice Case Study: Susan Bay’s Community, Freetown
2023 has been recorded as the hottest year ever. Sierra Leone is ranked among the 10% of countries that are prone and most vulnerable to climate impacts globally and Susan Bay is bearing the brunt of climate change impac...
The Importance of Digital Technology and Clustering for Innovation in MSEs. Evidence from Secondary Data in Indonesia
This paper explores the relationship between innovation and these two determinants in micro and small enterprises (MSEs) in the manufacturing industry in Indonesia, using secondary data. The key question in this research...
Measurement Tool for The Influence of Sales Promotion, Utilitarian Motive, Self Esteem Motive, and Hedonic Motive on Purchase Decision with Impulse Buying and Behavior Intention as Variable Intervening in E-commerce XYZ
One proof of the ease of technology is the emergence of e-commerce. E-commerce is a medium that allows sellers and buyers to meet face-to-face. This research aims to provide a measurement tool to analyze the influence of...
Legal Issues Involved in Electronic Payments System in India
The Indian economy has developed rapidly after the induction of digital interfaces in commerce, trade, and industry particularly after the popularisation of electronic payment systems or digital banking. Since 2016 when...