The Information Service Evaluation (ISE) Model
Journal Title: Webology - Year 2014, Vol 11, Issue 1
Abstract
Information services are an inherent part of our everyday life. Especially since ubiquitous cities are being developed all over the world their number is increasing even faster. They aim at facilitating the production of information and the access to the needed information and are supposed to make life easier. Until today many different evaluation models (among others, TAM, TAM 2, TAM 3, UTAUT and MATH) have been developed to measure the quality and acceptance of these services. Still, they only consider subareas of the whole concept that represents an information service. As a holistic and comprehensive approach, the ISE Model studies five dimensions that influence adoption, use, impact and diffusion of the information service: information service quality, information user, information acceptance, information environment and time. All these aspects have a great impact on the final grading and of the success (or failure) of the service. Our model combines approaches, which study subjective impressions of users (e.g., the perceived service quality), and user-independent, more objective approaches (e.g., the degree of gamification of a system). Furthermore, we adopt results of network economics, especially the "Success breeds success"-principle.
Authors and Affiliations
Laura Schumann and Wolfgang G. Stock
Keywords
Related Articles
- EP ID EP687728
- DOI -
- Views 315
- Downloads 0
Perceptions, awareness and acceptance of library 2.0 applications among librarians at the International Islamic University Malaysia
The paper has investigated the perceptions, level of awareness, and acceptance of Library 2.0 applications among librarians at the International Islamic University Malaysia (IIUM). The paper also identified perceived fac...
Roles of information systems in socio-legal context
Contemporary conception of information has been studied for decades. Starting from legal viewpoint, purpose of this article is to provide methodological understanding of the conception and classification of information i...
Webgraph connectivity and dynamics: Russian research institutions
This research paper proposes a webgraph dynamics model for research institutes based on a webgraph constructed on a set of instants of time and “return back” through removal of multiple hyperlinks. Analysis of the dynami...
Location-Based Search Engines Tasks and Capabilities: A Comparative Study
Location-based web searching is one of the popular tasks expected from the search engines. A location-based query consists of a topic and a reference location. Unlike general web search, in location-based search it is...
The HTML Title Tag and Its Importance
The Title Tag is an HTML code. The text embedded in the title tag of a web page appears as the title of the web page in search engine results. Moreover, the information contained in a title tag appears as a header or lab...