The Information Service Evaluation (ISE) Model
Journal Title: Webology - Year 2014, Vol 11, Issue 1
Abstract
Information services are an inherent part of our everyday life. Especially since ubiquitous cities are being developed all over the world their number is increasing even faster. They aim at facilitating the production of information and the access to the needed information and are supposed to make life easier. Until today many different evaluation models (among others, TAM, TAM 2, TAM 3, UTAUT and MATH) have been developed to measure the quality and acceptance of these services. Still, they only consider subareas of the whole concept that represents an information service. As a holistic and comprehensive approach, the ISE Model studies five dimensions that influence adoption, use, impact and diffusion of the information service: information service quality, information user, information acceptance, information environment and time. All these aspects have a great impact on the final grading and of the success (or failure) of the service. Our model combines approaches, which study subjective impressions of users (e.g., the perceived service quality), and user-independent, more objective approaches (e.g., the degree of gamification of a system). Furthermore, we adopt results of network economics, especially the "Success breeds success"-principle.
Authors and Affiliations
Laura Schumann and Wolfgang G. Stock
Keywords
Related Articles
- EP ID EP687728
- DOI -
- Views 313
- Downloads 0
Interlending & Document Supply: A bibliometric study from 2001 to 2010
The study intends to evaluate journal of Interlending & Document Supply (ILDS) from 2001 to 2010 using different bibliometric indicators and to find out various dimensions of publication trends of this journal. In accord...
Web page publishing policy: Developing taxonomy for private higher education settings based on current practice
Web page publishing has expanded rapidly in higher educational settings as administrative, faculty, staff, and student users lobby for server space. Increasingly, web publishing policies are needed to help maintain an in...
Development of Intellectual System for Data De-Duplication and Distribution in Cloud Storage
The system for backing up the data is designed. Client software works on the computer of user, takes all the necessary files for backup, and turns them into Stream of bytes. Then breaks it into blocks (from 32 KB to 64KB...
Obstacles to the Utilization of Institutional Repositories by Academics in Higher Education in Nigeria
The purpose of this study was to identify the major barriers to the use of institutional repositories by academics in universities of Nigeria with a view to recommending ways of enhancing the utilization of institutional...
Intelligent interoperable application for employment exchange system using ontology
Semantic web technologies have the potential to simplify heterogeneous data integration using explicit semantics. The paper proposes a framework for building intelligent interoperable application for employment exchange...