The International Organization for Standardization (ISO) in health care: The contribution of the human factor (health care professionals) and of continuing medical education
Journal Title: Αρχεία Ελληνικής Ιατρικής - Year 2015, Vol 32, Issue 2
Abstract
Quality control, the trend of our time, provides both the public and the private sector with the opportunity to survive and be competitive. The need to implement a quality management system in the health sector arises from the increasing interest in the quality of health services by recipients and from the needs of employees and society in general. The International Organization for Standardization (ISO) guidelines ISO 9001:2000 and the directive CEN/TS 15224:2005 concern health services and the implementation of quality management systems in these services. According to these documents, the basic principles of quality in health care are: Customer focus, leadership, involvement of all stakeholders, humanistic care, a task-based approach, cooperation of all sectors for quality guidance through information, demand-based care, a mutually beneficial relationship with suppliers, continuous improvement and European harmonization. The implementation of quality management systems in the health services sector is complex because of its special characteristics. The human resources of a health system include many different health specialties, as well as health management and support personnel, all dedicated and essential to effective health system functioning. Continuing medical education is an essential component of professional development and competence which enables the continuous renewal of clinical knowledge and practical skills for health professionals. It also constitutes a bridge to quality and its results and effects can be measured at three levels: Competence, performance and the health status of patients.
Authors and Affiliations
A. MOURTZIKOU, M. STAMOULI
Keywords
Related Articles
- EP ID EP122026
- DOI -
- Views 93
- Downloads 0
Clostridium difficile-associated colitis
No abstract available
Miliary tuberculosis in a patient with rheumatoid arthritis following treatment with anti-TNF-α
Anti-TNF-α agents have been used for the treatment of several autoimmune diseases, including rheumatoid arthritis. Recently observations indicate that treatment with anti-TNF-α agents is associated with increased risk of...
Oral mucosal burn due to acrylic resin
No abstraqct available
Κατάθλιψη και παραβατικότητα <br /> <br />
Ανασκοπείται η διεθνής βιβλιογραφία για τις μέχρι τώρα γνωστές συσχετίσεις κατάθλιψης και παραβατικότητας. Η σύνθετη αυτή σχέση έχει διερευνηθεί σε τρεις κατηγορίες μελετών ανάλογα με την ακολουθούμενη μεθοδολογία (μελέτ...
Eosinophilic or allergic colitis? Case report and review of the literature
Eosinophilic gastroenteritis is a rare inflammatory disease of the gastrointestinal tract of unknown etiology. It mainly affects stomach and bowel and biopsies are showing diffuse eosinophilic infiltration. The clinical...