The relationship between medication errors in prescribing phase and service quality on national health insurance patients of pharmacy unit in public hospital in Bandung city
Journal Title: National Journal of Physiology, Pharmacy and Pharmacology - Year 2018, Vol 8, Issue 4
Abstract
Background: Medication errors are adverse events for patients as a result of drug use while the medication is in the control of the healthcare professionals. Medication errors can occur in various processes one of which is in the prescription writing process. Most of prescribing errors arise from incomplete prescriptions. One way to prevent medication errors occurring is improve the service quality. Aims and Objective: This study aims to determine the relationship between medication errors in prescribing phase and service quality on national health insurance (NHI) patients in pharmacy unit in public hospital in Bandung city. Materials and Methods: Research design used was observational method through cross-sectional approach using 250 samples consisting of NHI outpatients and non-NHI outpatient prescription. Data were analyzed using statistical analysis of Spearman Correlation testing in R-Studio application. Result: The result of this study shows that there is a potency of medication errors in prescribing phase indicated by the absence of doctors’ name 0.8%, patients’ age 35.2%, patients’ weight 4.4%, and patients’ address 8%. The result of Spearman Correlation testing shows that the Sig (two-tiled) P = 0.008 < 0.05 with rho = 0.001058 (positive). Conclusion: There is a relationship between medication errors in prescribing phase and service quality on NHI patients of Pharmacy Unit in Public Hospital in Bandung City
Authors and Affiliations
Norisca Aliza Putriana, Nunung Nurjanah, Angga Prawira Kautsar
Keywords
Related Articles
- EP ID EP487835
- DOI 10.5455/njppp.2018.8.1042618122017
- Views 54
- Downloads 0
Statins: Are they also memory enhancers? A study in relation to their hypocholesterolemic and antioxidant effects in Swiss albino mice
Background: The most common cause of dementia with progressive loss of memory is Alzheimer’s disease (AD), a neurodegenerative disorder that occurs due to increased oxidative stress, deposition of amyloid protein, and lo...
Analysis of predisposition to primary open-angle glaucoma in children of patients with hypertension
Background: Several risk factors such as systemic hypertension, obesity, and body mass index (BMI) have been associated with increased intraocular pressure (IOP). This raised IOP can lead to irreversible optic ner...
A comparative study of taste sensitivity to phenylthiocarbamide in pregnant and nonpregnant females
Background: Pregnancy is a condition where various neuroendocrinal changes occur. During pregnancy there are drastic changes especially in steroid hormone levels e.g. Estrogen and progesterone. Recent studies have shown...
Biochemical role of serum fructosamine in patients with thyroid disorders
Background: Fructosamine (FA) is the product of a reaction between glucose (sugar) and albumin (protein). It is used to monitor the short - term glycemic changes in patients with diabetes and may have a...
Study of drugs used in cerebral edema in patients with stroke at a tertiary care center
Background: Various medical and surgical measures have been evolved to treat the raised intracranial pressure (ICP). Medical management mainly involves osmotic agents (glycerol and mannitol), diuretics, and corticosteroi...