THE ROLE OF KNOWLEDGE MANAGEMENT IN APPLYING TOTAL QUALITY MANAGEMENT: THE CASE OF SAUDI ARABIAN UNIVERSITIES
Journal Title: Asian Journal of Management Sciences and Education - Year 2017, Vol 6, Issue 1
Abstract
The purpose of this study is to investigate the impact of knowledge management (organizational structure, organizational culture, leadership role, and information technology)in the applying total quality management in Saudi Arabia universities. Simple random sample was drawn from the population of this study, which include all the universities in Mecca area. The results show that there is a significant impact for knowledge management (KM)factors in applying total quality management (TQM). Also,the universities do not provide updated technology means and appropriate self-learning within the university. The study recommends that the universities should concern with employing the knowledge management in applying total quality management,and by the adoption of the top management of universities to apply knowledge management as an input to develop and improve individual and organizational performance.
Authors and Affiliations
Tayseer Said Zatar Said Zatar
Keywords
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