The Status of Citizen Charter in the Rangamati and Naniarchar Upazila in Bangladesh: An Insight from the Service Recipients' Point of View
Journal Title: Inverge Journal of Social Sciences - Year 2023, Vol 2, Issue 3
Abstract
This research explores the citizen charter’s dynamic circumstances from the perspective of the citizen in the Rangamati and Naniarchar Upazilas. Citizen charter, a key element of administrative changes, seeks to improve the delivery of public services and facilitate citizen participation. This study aims to get an in-depth understanding of respondents' awareness levels, satisfaction with the quality of the services they receive, and effects on their well-being. Using a mixed-methods approach, 200 respondents from both Upazilas were questioned using structured questionnaires. The results show various degrees of awareness, satisfaction, and effect. The conclusions reached here contribute to the continuing conversation on citizen-centric government.
Authors and Affiliations
Tanima Howlader
Keywords
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- EP ID EP724355
- DOI https://doi.org/10.1022/ijss.v2i3.48
- Views 30
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