Total quality management and its applications: Example of Kalekim<p>Toplam kalite yönetimi ve uygulamaları: Kalekim örneği
Journal Title: Journal of Human Sciences - Year 2017, Vol 14, Issue 2
Abstract
The importance of Total Quality Management (TQM) can not be denied in increasing business efficiency and productivity. For this reason, companies should be able to apply this philosophy professionally in all business process. It has been stated that TQM is to be a philosophy which are reduces costs and defects, provides customer satisfaction, including workers in the decision-making processes and improves education in all business processes. However, some firms in Turkey can’t practice the TQM philosophy completely. Accordingly, it can be stated that many firms have some deficiencies to implement aims of this philosophy. The aim of this study is to explain the total quality management philosophy, its historical development process and some applications in the world and Turkey and to analyze TQM applications of Kalekim company. The results of this study show that Kalekim company implemented TQM applications successfully. Özetİşletmelerin etkinliklerinin ve verimliliklerinin artırılmasında Toplam Kalite Yönetimi (TKY)’ nin önemi yadsınamaz. Bu nedenle şirketler, bu felsefeyi tüm işletme süreçlerinde profesyonelce uygulayabilmelidir. TKY, tüm iş süreçlerinde, maliyetlerin ve hataların azaltıldığı, müşteri memnuniyetinin sağlandığı, işçilerin karar alma süreçlerine dahil edildiği, eğitimin artırıldığı bir felsefe olarak ifade edilmektedir. Ancak, Türkiye’deki bazı firmalar TKY felsefesini tam olarak uygulayamamaktadırlar. Dolayısıyla birçok firmanın bu felsefedeki amaçlarını gerçekleştirmede bazı eksiklileri olduğu söylenebilir. Bu çalışmanın amacı, TKY’nin felsefesini, tarihsel gelişimini, dünya ve Türkiye’deki bazı uygulamalarını belirtmek ve Kalekim firmasının TKY uygulamalarını analiz etmektir. Çalışma sonucunda, Kalekim firmasının TKY uygulamalarını başarı ile gerçekleştirdiği görülmüştür.
Authors and Affiliations
Dilşad Güzel, Selin Aykol
Keywords
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