Towards Building an Intelligent Call Routing System
Journal Title: International Journal of Advanced Computer Science & Applications - Year 2016, Vol 7, Issue 1
Abstract
This paper presents EduICR - an Intelligent Call Routing system. This system can route calls to the most appropriate agent using routing rules built by the text classifier. EduICR includes the following main components: telephone communication network; Vietnamese speech recognition; Text classifier/ Natural language processor and Vietnamese speech synthesis. To our best knowledge, this is one of the first systems in Vietnam to implement the integration mechanism of text processing and speech processing. This allows voice applications to be more intelligent, able to communicate with humans in natural language with high accuracy and reasonable speed. Having been built and tested in real environment, our system proves its accuracy attaining more than 95%.
Authors and Affiliations
Thien Tran, Dung Pham, Binh Huynh
Apply Metaheuristic ANGEL to Schedule Multiple Projects with Resource-Constrained and Total Tardy Cost
In this paper the multiple projects resource-constrained project scheduling problem is considered. Several projects are to be scheduled simultaneously with sharing several kinds of limited resources in this problem. Each...
On an Overlaid Hybrid Wire/Wireless Interconnection Architecture for Network-on-Chip
Network-on-Chip (NoC) built upon metal low-k interconnect wires, are to meet the ever stringent performance requirements in the future technology nodes. In response to this interconnection crisis, the wireless network-on...
k-Modulus Method for Image Transformation
In this paper, we propose a new algorithm to make a novel spatial image transformation. The proposed approach aims to reduce the bit depth used for image storage. The basic technique for the proposed transformation is ba...
Three Layer Hierarchical Model for Chord
Increasing popularity of decentralized Peer-to-Peer (P2P) architecture emphasizes on the need to come across an overlay structure that can provide efficient content discovery mechanism, accommodate high churn rate and ad...
Synchronous Authentication Key Management Scheme for Inter-eNB Handover over LTE Networks
Handover process execution without active session termination is considered one of the most important attribute in the Long Term Evolution (LTE) networks. Unfortunately, this service always is suffered from the growing o...